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30 <br />• Revise and expand agency Disaster Preparedness Plan <br />Target Date: September 2007 and on-going <br />Responsible Parties and Stakeholders: Customer Service Community Planning <br />Unit, Medical Director, Disaster Preparedness Team, Senior Management, <br />Area Board <br />• Conduct a minimum of two community awareness/public relations events <br />.annually <br />,,-, <br />Targef Date: May 2007 and on-going <br />Responsible Parties and Stakeholders: Customer Service Community Planning <br />Unit ~ <br />,. <br />.,,\ <br />• Develop community capacity plan that directly,. impacts~;and reduces the <br />use of state psychiatric beds.. - <br />Target Date: On-going .___,~, <br />Responsible Parties and Stakeholders: Community Service/Commu,nity <br />Planning, Provider Community, Utilization Management Committee~'Senior <br />Management, Area Board <br />• Develop long-term options for management and operation of the five OPC <br />Crisis Apartments. <br />Target Date: December 2007 <br />Responsible Parties and Stakeholders: Customer Service/Community Planning <br />Unit ~:'~ _ <br />,- <br />• Increase affordable housing resources available in our community for <br />people with tlisabilities._ _by collaborating with partners (e.g. Chrysalis <br />Foundation for'~~Mental.,l~ii~alth,Orange County Coalition to End <br />Homelessness, etc) 'to evaluate and apply for funding and housing <br />initiatives as appropriate: -_ (e.g. Housing 400 Initiative) <br />Target Date: March 2007=~J~uly 2010 <br />Responsible Parties and Stakeholders: Customer Service Community <br />Planner/Housing, Provider~Community, Senior Management, CFAC, Area Board <br />• The Customer Service/Community Planner who is responsible for housing <br />initiatives will pursue training through the Federal Emergency Management <br />Agency to become a Disaster Response Worker. <br />Target Date: July 2008 <br />Responsible Parties and Stakeholders: Customer Service Community Planning <br />Unit <br />• Maintain an effective complaint resolution process by refining the <br />procedures and protocols, tracking mechanisms and identifying <br />responsible individuals for each stage of the denial process <br />Target Date: September 2007 and on-going <br />30 <br />