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28 <br />Chapter 4 <br />CUSTOMER SERVICE AND COMMUNITY PLANNING <br />Mission <br />The mission of the Customer Service function of the LME is to provide information, <br />assistance and connections for individuals to resources within the community. <br />Community Planning's mission is to focus on community capacity issues such as <br />capacity development, strategic planning, community need assessments, analysis and <br />collaboration, consumer and public relations and to promote the development of <br />additional resources and connections to meet consumer needs. <br />~`=,- <br />~': <br />Purchaser Standards / , <br />l ` <br />~' .`\_ <br />OPC Area Program is currently in compliance with all applicable local, state and federal <br />statutes and rules, or will dedicate resources to the correction of any known or identified <br />deficiencies. <br />. ~: <br />Current Ouerations <br />,.,~ <br />Customer Services and. _Gommunity Planning is a part of the ,Care Management <br />Department. Customer~Services~,and Community Planners (CS/CPs) promote an open <br />and consumer-ce~ttered,culture ire the LME. <br />Customer Service and Co~riplants <br />~~ <br />~~ <br />CS/CPs are responsible for answering OPC's customer service line, responding to <br />complaints, concerns and informafron requests. The OPC LME is committed to <br />providing a timely response to complaints. OPC prides itself in successful resolutions of <br />consumer and stakeholder concerns and has had very few formal complaints filed.. <br />CS/CPs also aid individuals in navigating the local mental health system and provide <br />public information about services and the LME. <br />Community Collaboration <br />Staff from this unit facilitates local disability interest groups and Community <br />Collaboratives. OPC currently provides staff for an Interagency Committee for <br />Developmental Disabilities and Community Collaboratives in each of our three counties. <br />CS/CPs staff OPC's disability committees of the LME Board. It is through this <br />collaboration with stakeholders and consumer groups that we evaluate service gaps <br />and plan for expansion of services. Customer Service Community Planners also focus <br />on strategic planning and consumer and public relations. <br />28 <br />