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21 <br />Community Planning section of the Care Management Department to identify gaps in <br />services and potential providers of any needed services. <br />Technical Assistance <br />OPC strives to provide timely, and reasonable technical assistance regarding new and <br />existing local, State or Federal initiatives or requirements. Provider Relations <br />representatives are available by phone, a-mail and in person to assist providers with <br />questions regarding policies and procedures; endorsement, billing, documentation, etc. <br />The Provider Community Manager also maintains multiple pro~ider~e-mail lists so that <br />any new information received from DMH or other community groups can be quickly <br />forwarded to the provider community. ~ : <br />~; _ <br />Technical assistance may also be offered and/or required by OPG `in conjunction with <br />any quantitative/qualitative review findings; as a result of a monitoring or endorsement <br />site visit; andJor in conjunction with any plan of correction that may be ~equred;~after any <br />local, state or federal audit or license review. Providers may request technical <br />assistance through their assigned Provider Relations Representative. (Requests are <br />fulfilled based on the availability of resources within OPC. <br /><<.., <br />Communication <br />Communication with providers is an on-going daily, activity. As mentioned above, <br />Provider Relations Representatives are availa6le~by.phone, a-mail and in person, and <br />the Provider Community Manager maintairis~~multiple~e=mail lists to communicate with <br />providers. In the event a need arises for.., focused communication OPC maintains <br />separate lists for IPRS contract providers, Community Support providers, CAP MR/DD <br />providers, and providers in the catchment areal ~`` <br />w: <br />Website and:~Newsletter <br />~` <br />OPC's Website has a page dedicated to providers which contains contact information, <br />forms, `training information and a listing of providers and services in the area. Soon to <br />be added~`to the website 'is a page for news and announcements which will include all <br />communicatio~ns~ sent out iby Provider Relations staff as well as the monthly provider <br />newsletter, The Quality Times. The newsletter is another means of communication and <br />is designed to be~aresource for providers and a way to relay current information. <br />Provider Meetings <br />OPC also holds a monthly meeting for Community Support agencies and larger provider <br />meetings at least quarterly or more often if needed. These meetings not only serve as <br />an opportunity for the LME to collaborate with the providers, but they are also an <br />opportunity for providers to collaborate with each. other. Information is provided on a <br />wide variety of topics (e.g. System of Care, North Carolina-Treatment Outcomes and <br />Program Performance System (NC-TOPPS), available crisis services and transition <br />21 <br />