Agenda - 12-02-1985 - Laserfiche WebLink

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. _ .. ' 062 . . instrument. Ttlis survey was revised and improved again in August 1985—an improvement designed specifically for use in North Carolina. Information on human- service agencies is collected in three main- areas: (a) organization/administration;. (b) operating characteristics/vehicle re- sources; and (c) finance. This data includes, but is not limited to: ° Services provided by the agency; o Service eligibility criteria; a Number of I clients currently receiving transportation; o Method of transportation service delivery; O Maps of routes for agencies providing client fixed route services'; I . o Current and projected transportation expendittires—both . direct and I indirect; o Operating Statistics on transportation services; and * Estimated number of additional clients or future case loads that may require transportation. . - - - . - This survey wily be conducted through a personal interview process,. rather • than on a mail-ol ut/mail-in basis. CGA has found this interview method to . be faster and More accurate because it affords the opportunity to explain definitions and survey terminology on the spot. Moreover, this face-to- face contact provides better opportunities to understand the transportation problems of each agendy, enabling the preparation of recommendations that address agency -specific problems. The end result is better acceptance of the Consultant's recommendations by the affected agencies. The Consultant will also interview other agency personnel, such as social workers and senior center workers, to gather additional information on _ transportation in the County. These individuals, who must deal with trans- portation on a daily basis, can provide a good perspective on both problems and opportunities. All inventory data will be summarized and presented in written and tabular • fashion. Com arative performance statistics, such as cost per vehicle hour, cost per vehicle mile, passengers per mile, passengers per hour, 1 etc., would be analyzed for comparable carriers. Route maps and vehicle utilization charts would -be used to identify service usage patterns. In addition to examining existing service providers, the Consultant, with the assistance of the Project Steering Committee, would also identify and in- ventory agencies that are not direct service providers, but that may be in need of transit services. I . . In summary, the' Consulant's work under this task will provide a thorough overview of exiting service provision among providers and potential agency consumers of transit service, including a summary of existing transporta- tion cooperative, arrangements. -.. _.......--- 2-5