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DocuSign Envelope ID: D843B726-9091-416C-B6AC-7EA85FE2894E <br /> 4. OCDSS will reimburse OPT for services described in this Memorandum. For <br /> reimbursement, OPT must submit an invoice by the fifth business day of the month for <br /> the preceding month's expenditures to the designated OCDSS Administrator. OCDSS <br /> will reimburse OPT monthly upon receipt of a complete and correctly filed report. <br /> 5. OPT agrees to use the provided transportation billing codes on invoices to the OCDSS for <br /> reimbursement. <br /> 6. OPT agrees to only submit invoices for trips approved by OCDSS. Trips included on <br /> invoices that were not pre-approved by OCDSS will not be reimbursed. <br /> 7. OCDSS agrees to receive all client call regarding scheduling. <br /> 8. Any change to the client's destination, address, or phone number will be made by <br /> OCDSS. <br /> 9. OPT agrees to meet on-time performance standards such that no more than 5% of trips <br /> should be late for client drop-off to his or her appointment per month. Late is defined as <br /> past the client's appointment time. <br /> 10. OPT agrees that not more than one quarter of one percent of all trips be missed by the <br /> OPT or any subcontractor during the course of the contract year. <br /> 11. OPT agrees to report all no-shows on a daily basis and cancellations on a monthly basis <br /> to OCDSS via email. <br /> 12. OPT agrees to record all client complaints which deal with the matters under the control <br /> of OPT, including the date of the complaint, the nature of the complaint, and what steps <br /> were taken to resolve the complaint. <br /> 13. OPT agrees to provide names of all owners, managers, management entities, and <br /> subcontractors. <br /> 14. OPT agrees to report any changes such as insurance provider, business ownership or <br /> management or exclusion from participation in Medicare. <br /> 15. OPT agrees to disclose, at the outset of the contract, upon renewal and upon request, any <br /> criminal convictions or other reasons for disqualifications from participation in Medicare, <br /> Medicaid or Title XX programs. <br /> 16. OPT agrees to participate in program, fiscal and administrative monitoring and/or audits, <br /> making records and staff time available to Federal, State and County staff <br /> 17. OPT agrees to allow monitoring of records to ensure that all contract requirements are <br /> met. <br /> 18. OPT agrees to take necessary steps for corrective action, as negotiated within a corrective <br /> action plan, for any items found to be out of compliance with Federal, State, and County <br /> laws, regulations, standards and/or terms of this Memorandum. <br /> 2 <br />