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DocuSign Envelope ID: 3F9F94BA-BDDD-4730-80D6-0A89086C8BFF <br /> Being part of the Chapel Hill/Orange County sales team, Rob Stern, Sales Consultant,will be given a <br /> tours of Orange County's hotel properties, an introduction to local General Managers,business cards and <br /> collateral marketing materials for potential clients. <br /> RESPONSIBILITIES <br /> 1. Targeting new accounts,with emphasis in Washington DC, including associations and Federal <br /> government agencies. <br /> 2. Cross-selling hotel and conference facility products to all accounts,using video and online <br /> technology where possible. <br /> 3. Pro-active prospecting of conference sales to deliver new business. Calls to corporations and <br /> associations, site visits at agency offices,meetings at area hotels. <br /> 4. To deliver potential qualified new clients to the Bureau, including prospecting current <br /> Washington DC area associates on future business needs. <br /> 5. Pro-active management of new contacts to the Bureau, generating new leads,prospecting calls. <br /> 6. To establish potential new sales opportunities from the Washington DC and related markets for <br /> all Hotels in Orange County and respond positively to such opportunities. <br /> 7. Maintain detailed productivity reports of sales calls/activities. <br /> 8. Provide support,if needed,within the Bureau's sales department to maximize sales and limit any <br /> loss of opportunity. <br /> 9. To accurately record in IDSS all customer inquiries and prospecting information,maintaining <br /> account files and records. <br /> 10. Record and deal with all customers' comments in a positive manner and take appropriate follow <br /> up action,turning any negative customer experiences into positive ones and involving the Visitors <br /> Bureau sales director if any conflict arises. <br /> 11. Develop a good knowledge of the local area and local competitors to enhance services provided <br /> to the guests. <br /> 12. Be aware of hotel strategies when handling inquiries to maximize occupancy and rooms <br /> profitability for accommodation& conference, ensuring a good understanding of departmental <br /> budgets/targets. <br /> e. —DocuSigned by: <br /> r41, S sales consultant 8/18/2016 <br /> ---2133F3F177BF480... <br /> Rob Stern Title Date <br />