2016-396-E Health - Freedom House to provide Zone 4 Navigator Services

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DocuSign Envelope ID:F6D4D28D-1 E29-4905-AB38-673A41 BB7F34 EXHIBIT A Ref: Family Success Alliance Zone 4 Navigators Purpose:To provide Navigator services for the Family Success Alliance in Zone 4 as outlined in detail below. Project Scope: Provider will: 1. Coordinate logistics to allow navigators to operate out of provider office. a. Provide Wi-Fi password for internet connection and printing. b. Provide access to photocopier for small print jobs (less than 10 copies). Larger print jobs can be done at OCHD. c. Provide key or other procedures to allow navigator access to the office during regularly scheduled hours. d. Provide a work space for each navigator. e. By July 31St, 2016, offer an orientation to review office procedures and locations for supplies, printing, meeting space, and payroll procedures and reporting weekly hours. f. Include navigator in agency meetings as relevant and appropriate. g. Provide a locked location to store paper documents that only navigators are able to access. 2. Provide program support to the navigators. a. Either the Executive Director or other program staff is available to answer questions about the services of the organization or other related community-based services. b. Either the Executive Director or other program staff will provide guidance on how to assist zone families with service referrals and issues of confidentiality. c. Either the Executive Director or other program staff will work with navigators to identify areas of collaboration and partnership between provider and FSA to include client referrals, co-sponsoring of community and outreach events and other options. d. Either the Executive Director or other program staff will be available to provide job shadowing to increase navigator understanding of the provider agency and to increase community contacts and network. e. Either the Executive Director or other program staff will provide support and guidance as needed in other unspecified areas. 3. Orientation/Training. a. OCHD and provider will discuss training needs and requirements and develop a mutually agreed upon schedule to meet the requirements.Training must include review of the Navigator Manual and its associated policies and procedures. b. Training and orientation may cause the normal work schedule to vary. c. Navigators will attend FSA Project Team meetings, held at OCHD in Hillsborough, every two weeks.