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DocuSign Envelope ID: E8971366-B8D6-4E92-9A52-F685F6B6FE6F <br /> PO Box 2 <br /> Winterville,e, NC 28590 <br /> .. T(2 ) <br /> F(25252)355.11131 355-1111 <br /> contact @saenc.com <br /> OF EASTERN NORTH CAROLINA <br /> www,soenc.corn <br /> SERVICE AGREEMENT <br /> Orange County <br /> Board of Commissioners <br /> Hillsborough, NC 27278 <br /> Attn: Donna S Baker <br /> (919) 245-2285 <br /> January 26,2016 <br /> This maintenance agreement is made between Sound Advice of Eastern North Carolina and Orange County Board <br /> of Commissioners (OCBOC).The effective date of this contract is July 1,2016 thru June 30,2017. <br /> OUR FULL SERVICE MAINTENANCE AGREEMENT is an Annual Maintenance contract covering labor, <br /> service,transportation,travel,and some minor software changes as outlined below Under this agreement, a Sound <br /> Advice representative will inspect these rooms,listed below,on a quarterly basis. These inspections will include any <br /> necessary cleaning, calibrating and testing of the audio-visual equipment in these rooms. Coordination of sched- <br /> uling maintenance and access to all rooms will be made with OCBOC representative. <br /> Any repairs that can be made on site will occur at that time. Minor parts needed in these on-site repairs are includ- <br /> ed, such as connectors or small connection wires. If equipment cannot be repaired on site, Sound Advice will re- <br /> move the equipment and have it repaired.Sound Advice will make every effort to expedite the repairs and/or pro- <br /> vide a loaner piece of critical equipment until such repairs are made,as available. <br /> A detailed inventory of all audiovisual equipment can be provided electronically to OCBOC indicating equipment <br /> name, model, serial number, location, (building, floor and room). Initially this process of gathering this data will <br /> happen over time until all of the AV is documented. <br /> Sound Advice will maintain documentation,as required,on all maintenance trips by location and have the ability to <br /> send a report to OCBOC including: <br /> • Date of inspection <br /> ■ Any disparity in inventory <br /> • Maintenance concerns (extreme wear and tear,vandalism,useful life of equipment,inoperable equipment, <br /> etc) <br /> • Recommendations for equipment,wiring,system replacements,security <br /> Primarily,a representative will be on-site for the majority of all Commissioner Meetings. Up to fifty five(55)meet- <br /> ings are covered under this contract. Some meetings may be unscheduled emergency meetings and/or public hear- <br /> ings that can be verified via OCBOC. Some of the monthly maintenance visits referenced above may be scheduled <br /> to coincide with County Commissioners meetings. The representative will be there in advance of the meeting start <br /> time(two (2) hours minimum) to address any technical,logistical or operational needs and to assure that all systems, <br />