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1-7 <br />APPENDIX B <br />COMPLAINT PROCEDURE <br />This MOU is a joint agreement between DHS/ICE, the County and the MCSO, in which selected <br />MCSO personnel are authorized to perform immigration enforcement duties in specific situations <br />under federal authority. As such, the training, supervision, and performance of certain MCSO <br />personnel pursuant to the MOU, as well as the protections for individuals' civil and constitutional <br />rights, are to be monitored. Part of that monitoring will be accomplished through these complaint <br />reporting and resolution procedures, which the parties to the MOU have agreed to follow. <br />The MOU sets forth the process for designation, training and certification of designated MCSO <br />personnel to perform certain immigration enforcement functions specified herein. Complaints <br />filed against those personnel in the course of their non-immigration duties will remain the <br />domain of MCSO and be handled in accordance with MCSO policies and procedures. MCSO <br />will also handle complaints filed against MCSO personnel who may exercise immigration <br />authority, but who are not designated and certified under this MOU. The number and type of the <br />latter complaints will be monitored by the steering committee established under Section )all of <br />the MOU. <br />In order to simplify the process for the public, complaints against Participating MCSO Personnel <br />relating to their immigration enforcement actions can be reported in a number of ways. The ICE <br />Headquarters Office of Professional Responsibility (ICE OPR) and the MCSO Office of <br />Professional Compliance (MCSO OPC) will coordinate complaint receipt and investigation. The <br />ICE OPR will forward complaints to the Department of Homeland Security's Office of Inspector <br />General (DHS OIG) as appropriate for review, and ensure notification as necessary to the U. S. <br />Department of Justice Civil Rights. Division (DOJ CRD). It is contemplated by the parties that <br />MCSO's existing complaint processes for Participating MCSO Personnel will be utilized to the <br />extent they do not conflict with this agreement. <br />The ICE OPR will coordinate complaints related to Participating MCSO Personnel with the <br />MCSO OPC as detailed below. Should circumstances warrant investigation of a complaint by the <br />DHS OIG or the DOJ CRD, this will not preclude the DHS OIG, DOJ CRD or ICE OPR from <br />conducting the investigation in coordination with MCSO OPC, when appropriate. <br />The ICE OPR will adhere to established procedures relating to reporting and resolving <br />allegations of employee misconduct, and the MCSO OPC will follow applicable MCSO policies <br />and procedures, personnel rules, North Carolina statutes and any other guidelines established for <br />operation of the MCSO. <br />,T 1