2016-283-E Emergency Svc - FESCO Emergency Sales for the purchase of new ambulance

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DocuSign Envelope ID: F4D38498-6182-495F-9F57-49F44D76229A •End User Purchase Order Number •Purchase Order Date •Product/Service dollar amount •HGACBuy Order Processing Charge amount •Reports must be provided to H-GAC in MSExcel or other acceptable electronic format, and are due by the 30"'day of the month following the applicable quarter being reported. i. Should Contractor default in providing Products or Services as required by this Invitation and the contract, recourse may be exercised thru cancellation of the contract and other legal remedies as may be appropriate. 49. IMPLEMENTATION OF INTERNET BASED E-COMMERCE H-GAC Cooperative Purchasing has adopted E-Commerce as part of its business model and maintains an internet website at www.HGACBuy.org. At any point in time, various information and process functions may be implemented and made operational thru the website,including but not limited to items such as: Information Items • Contract information • Product and option item catalog listings • Procurement schedules • End User&Contractor information • Response requirements&specifications Functions • End User product inquiries • Shipping/Delivery notices • Product configuration and price quotes • Invoice generation • Purchase Orders and Confirmations • Payment remittances,etc. All H-GAC Contractors, as a condition of contract, will be required to work with H-GAC and it's E-Commerce provider(s) to maximize use of E-Commerce within the context of H-GAC Cooperative Purchasing business. Offeror is encouraged to refer to H-GAC's Cooperative Purchasing web site where additional information can be found. If you have any questions,please contact H-GAC for assistance. 50. CONTRACTOR ORIENTATION/TRAINING H-GAC believes that Contractor's familiarity with the operational policies and requirements of the Cooperative Purchasing Program is a key factor in achieving End User satisfaction. In that regard, the Contact Person listed on Form A, or an alternate, shall be required to participate in an H-GAC vendor orientation/training as soon as possible after contract award. In addition, any other of Contractor's staff who will be involved in any way with the HGACBuy Program should participate in orientation. The orientation may be presented as a teleconference or webinar, or may be held in H-GAC's offices as may be determined by H-GAC and Contractor to be the most efficient and effective form of delivery. 51. LEGAL&CONTRACTUAL REMEDIES RESOLUTION OF PROTESTED SOLICITATIONS AND AWARDS Procedure Any actual or prospective Offeror or Contractor who is aggrieved in connection with a purchase transaction may file a grievance. The grievance may be filed at any phase of the procurement. In order for an above mentioned party to enter the grievance process,a written complaint must be sent to the Office Services Manger of H-GAC by certified mail which identifies the following: 1.Name,mailing address and business phone number of the complainant. 2.Appropriate identification of the procurement being questioned. 3.A precise statement of reasons for the protest. 4. Supporting exhibits evidence or documents to substantiate any claims. The grievance must be based on an alleged violation of H-GAC's Procurement Procedures,a violation of State or Federal law(if applicable), or a violation of applicable grant or contract agreements to which H-GAC is a party. Failure to receive a procurement award from H-GAC in and of itself does not constitute valid grievance.Upon receipt of grievance,the Office Services Manager will initiate the informal resolution process. Expedited Resolution The Procurement Officer or Departmental Manager responsible for the solicitation shall contact the complainant and all interested parties and attempt to resolve the allegations informally within ten(10)working Revised: 12/03/09 Page 18 of 19