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DocuSign Envelope ID: F4D38498-6182-495F-9F57-49F44D76229A <br /> f. The Response shall include,in any format desired,an overview of the Service Organization which will support <br /> Products sold under any H-GAC contract. The overview must include facility locations, phone numbers and <br /> Service Manager names,as well as the following: <br /> -The procedure to be used by an End User requiring repairs. <br /> -Typical turn-around time on repairs. <br /> - Service Department days and hours of operation. <br /> -Number of qualified/factory trained service personnel normally on hand. <br /> -Description of the parts inventory on hand. <br /> -Training services, facilities and personnel available. <br /> g. Responses shall be enclosed in a sealed package(s) addressed to the Houston-Galveston Area Council, <br /> Cooperative Purchasing. The following information shall be stated on the exterior of the package(s): <br /> • Name and address of Offeror. <br /> • Date and hour of public response opening. <br /> • Bid/Proposal Invitation number. <br /> • The statement: "SEALED BID/PROPOSAL,DO NOT OPEN IN MAIL ROOM". <br /> H-GAC shall not be responsible for any Response not properly labeled. <br /> h. Submission of a COMPLETE Response by telegraphic or electronic transmission is not acceptable. However, <br /> Responses may be modified by telegraphic or electronic notice if such notice is received prior to the deadline <br /> for submission. <br /> i. Samples, when required, shall be submitted within the time specified and at no expense to H-GAC. If not <br /> destroyed or consumed during testing, samples will be returned upon request at Offeror's expense. <br /> j. Offeror shall provide firm contract pricing for all Products and Options being offered. <br /> k. If applicable,responses shall include copies of all current licensing which may be required by the Texas Motor <br /> Vehicle Division for execution of sales pursuant to any contract with H-GAC. <br /> 1. Due to the complexity of responses and to aid in evaluation, the Response should contain ALL required <br /> information in tabbed sections as detailed below. Omission of any required FORM or information will be <br /> sufficient grounds for H-GAC to consider your response to be non-compliant. <br /> m. First Section: <br /> • Form(s) A — Offeror Identification & Signatory: Identifies the offering party(ies), and should be <br /> completed by each party to the Response. If awarded,a contract will be executed with each. <br /> • Form B — Historically Underutilized Business Enterprises: Used to collect information about <br /> disadvantaged and minority suppliers and subcontractors, and to commit Offeror to working with <br /> Participants toward their program goals. <br /> • Form C —Response Checklist: Certification, and also an aid, to insure that all required information has <br /> been included in your Response. <br /> • References, formatted as described elsewhere herein. <br /> • Service Organization Document, formatted as described elsewhere herein. <br /> Second Section: <br /> • Form D — Offered Items Pricing: For Bids, contains the list of the Product Items covered by this <br /> Invitation. Select the items offered and fill in the price for each. (For RFPs, follow the instructions in <br /> Section B as this Form may or may not be used.) <br /> • Form E—Published Options: Used to list and price all offered options. List, each on a separate line, all <br /> upgrades, downgrades, optional equipment, features, accessories and services which you desire to sell thru <br /> the H-GAC contract, if awarded. Published catalogs/price sheets may be listed, along with the discount <br /> structure that will apply. (For RFPs, follow the instructions in Section B as this Form may or may not be <br /> used.) <br /> Third Section: <br /> • Technical Specifications,Product Brochures,Tear Sheets,Cut Sheets, Strippers,etc.which clearly list and <br /> show all the standard features and capabilities of each Product Item offered on Form D. <br /> • Warranty Documentation,as described elsewhere herein,for all items offered. <br /> Revised: 12/03/09 Page 12 of 19 <br />