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31 <br /> Explain what the Transit Agency's quality expectations are,how(and how often) deliverables or services <br /> will be monitored and evaluated,and the process to follow when the outputs/ outcomes are below <br /> performance standards. <br /> The following levels of quality are to be judged acceptable under this contract: <br /> a) All milestones or services will be achieved and all reports will be submitted on time in accordance with <br /> Section 5.0 of this SOW. <br /> a) All milestones,services,products or reports will meet the outcomes noted in Section 4.0 of <br /> this document. <br /> c)Supplier/ Contractor work will be monitored by Transit Agency project and Contract Management Staff. <br /> d)Specific quality requirements for this contract are as follows: <br /> 1)On time delivery= [Type text] <br /> 2)Acceptable quality = [Type textl <br /> 3)Responsiveness = [Type textl <br /> 4)Service Level = [Type textl <br />