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d. Provide medical treatment supervision of personnel by randomly responding <br /> to EMS calls and observing the approach, demeanor, relationships, and <br /> medical treatment provided to the patient and others by all responding <br /> personnel including, Medical and First Responders, Fire, Law Enforcement, <br /> Rescue, and EMS. <br /> e. Facilitate a program of total quality management of patients addressing <br /> compliance to protocol, standards of care, technician proficiency, <br /> appropriate patient management, effectiveness of treatments and protocols, <br /> evaluation for positive patient outcomes and other components of the <br /> Orange County EMS system that occur from access through 911 to delivery <br /> through the Emergency Department at the University of North Carolina <br /> Hospitals or other appropriate location in accordance with applicable law or <br /> policy. Provide ongoing recommendations to the Director of system needs <br /> and changes necessary to implement and operate the patient total quality <br /> management program. <br /> f. Serve as the contact person for UNC Hospitals and receive complaints, <br /> comments, or questions from the hospital's medical staff about out-of- <br /> hospital emergency medical issues and consult with the Director or their <br /> designee for resolution. <br /> g. Assist the Medical Affairs Officer for the County's Department of <br /> Emergency Services in general medical issues for HazMat, Fire, Rescue, <br /> Law Enforcement, and others in providing coverage for special events, <br /> planning for mass casualty, and other activities outside the routine EMS <br /> tasks. <br /> h. Serve as the medical director for the Emergency Medical Dispatch program <br /> and perform the same functions for Communications as noted in sub- <br /> paragraphs b, c and d. <br /> i. Review data about the EMS System in Orange County and analyze activity <br /> and trends through interpretation of various databases. <br /> j. Provide weekly administrative time at the Department of Emergency <br /> Services for consultation and review of medical issues with the Director. <br /> k. Be available by telephone for twenty-four (24) hours a day medical <br /> consultation. <br /> 1. Relate to all patients and staff of the County in a professional manner. <br /> m. Provide medical consultation in accord with accepted methods and <br /> procedures. <br /> 2 <br />