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DocuSign Envelope ID: 1CCA18DC-6CC1-428C-A15D-5173EE24B471 <br /> ty!Customer Roles/Skills Recommendations m � �lf�ltll� <br /> Ern poweriing Ip1eopie who serve the puhiic <br /> �1V""° IIII� uu liiii VIII IIIII ���� <br /> A technical individual from the Information technology group that is responsible for the technical infrastructure support <br /> of the implementation and to serve as ongoing technical infrastructure support post the production phase of the <br /> EnerGov software system. <br /> Typical positions: Network/IT Administrator <br /> Responsibilities include: <br /> • Primary responsibility for the technical environment during the software implementation <br /> • Ensure that servers, databases, network, desktops, printers, are available for system implementation and <br /> meet minimum standards <br /> • Work with Tyler's technical personnel during implementation <br /> • Maintain the testing and production databases <br /> • Install software updates and releases <br /> • Act as the primary technical resource for troubleshooting technical problems <br /> • Establish and maintain backup, archival, and other maintenance activities <br /> @2013""1111"' Ill ui^""1111"'m�chinolllogiiiev A111111 111111119111,As 11111 t seuived Coinfliidein tlii Ill I1111infoirmm atlilloin 111111''f <br />