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DocuSign Envelope ID: 1CCA18DC-6CC1-428C-A15D-5173EE24B471 <br /> TYLER RESOURCES PURCHASED <br /> The total professional services hours set forth in the Investment Summary have been allocated to the project as <br /> follows: <br /> • Project Management Services=500 resource hours <br /> • System Configuration Services=2000 resource hours <br /> • System Administration/Fundamentals Training=80 resource hours <br /> • End User Training&Production Support =240 resource hours <br /> • Report Development Services =320 resource hours <br /> • Data Conversion Services =520 resource hours <br /> • Please see Appendix 1 for additional information on Data Conversion <br /> • Integration Services=40 resource hours <br /> • Travel=30 on-site trips(where a"trip"is defined as onsite travel of up to five business days) <br /> • The project plan,addressed below,will give detail on when Tyler expects to be traveling onsite <br /> over the course of the project. <br /> • Tyler expects 2 trips will be required for fundamentals training,and 6 trips will be required for <br /> end-user training and production support. <br /> RESOURCE ALLOCATION MATRIX BY STAGE <br /> By Stage,we expect to allocate the resources identified above as set forth in the table below. These allocations are <br /> estimates, and subject to change as the dynamics and specifics of the project get confirmed during Stage 1. <br /> Stage 0-Software Delivery Est.Hours per Stage <br /> Stage 1-Planning&Initiation 205 <br /> Stage 2-Assess&Define 625 <br /> Stage 3A—System Configuration 750 <br /> Stage 3B—Configuration Internal Test 250 <br /> Stage 4A-Build Spec 220 <br /> Stage 4B-Build 660 <br /> Stage 5A-Acceptance Planning 250 <br /> Stage 5B-Verification&Acceptance 500 <br /> Stage 6—User Training 160 <br /> Stage 7-Production 80 <br /> Total Hours 3700 <br /> The overwhelming majority of configuration from the County's data sources(as identified in Stage 4A)to the <br /> defined EnerGov structure occurs during Stage 3A;a much smaller amount occurs during Stage 5B(with the focus <br /> of such configuration being on fine-tuning and reconfigurations based on testing results). Appendix 1 summarizes <br /> the overall conversion approach over the stages of the project. Initial conversion cannot be completed until <br /> configuration is complete. On average,no more than 5%of service hours are used for ePortal,IVR and iG <br /> Workforce. <br /> l <br /> 30 <br />