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DocuSign Envelope ID:90B9D659-590B-40CA-85C6-4FA2FEE9lF35 <br /> Z` <br /> I I I I I`1 11��,,1111 <br /> '9616 NE E) <br /> Technology, Staffing, and Support Services <br /> In addition to the features and functionality referenced within, you'll also receive the following technology, staffing and <br /> support services: <br /> • Six Sigma designed implementation <br /> • Unlimited users <br /> • Ongoing training available online <br /> • Support available through via phone, chat, or online case submission <br /> • Frequent updates and communications from ZirMed about the company's newest available features, <br /> functionality,and regulatory changes that could impact your business <br /> • Reporting package available online <br /> • SSAE-16 Certification &Disaster Recovery <br /> • Access to ZirMed's developer portal that facilitates product integration <br /> Your support team and ZirMed's Support&Training Center enable your users and managers to: <br /> • Log support issues <br /> • View/manage status of open issues <br /> • View/manage prior issues and resolution <br /> • Access knowledgebase articles <br /> • Access training materials such as user guides and training videos 24/7 <br /> • Attend regularly scheduled training webinars <br /> The information contained in this document is intended for the recipient and is considered confidential information. III RIVED <br /> 4 <br />