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22 <br /> Chapter 1: Current Conditions <br /> FACILITIES <br /> Open from 8:oo a.m. to 5:00 p.m. during the week, Orange County's Planning and <br /> Inspections Department is located at iii West Margaret Lane in Hillsborough. This is also <br /> the location of the Comprehensive Planning Division which is responsible for the county's <br /> transportation planning. OPT's operating offices are located in a separate building about a <br /> mile and a half north at 600 Highway 86. Formerly, OPT's offices were located in rented <br /> construction trailers on the site but the trailers have been removed and the system offices <br /> are located in a permanent county-owned building on the site. These facilities include a <br /> reception area, three offices, a driver's room/training room, and a storage room. The OPT <br /> vehicles are parked outdoors on a gravel lot location and are maintained onsite by the <br /> County Motor Pool. The entire campus is fenced with a gate and the vehicle storage areas <br /> are lighted. <br /> TECHNOLOGY <br /> OPT uses CTS software to schedule and manage its demand response passenger trips. This <br /> type of software is basic in nature. It includes client files and data management to schedule <br /> trips, assign them to vehicles/drivers, document trip completion and support billing and <br /> reporting. The CTS software is leased so there is a monthly payment to maintain this <br /> software. <br /> DESCRIPTION OF CURRENT SERVICES <br /> OPT provides weekday demand response, fixed route and ADA complementary paratransit <br /> service to persons living in Orange County and the town of Hillsborough outside the Chapel <br /> Hill and Carrboro town boundaries. General public services are available, though most <br /> demand response services focus on the elderly and persons with disabilities. OPT also <br /> provides services under contracts or agreements with human service agencies, including <br /> Medicaid program trips. <br /> KFH <br /> NCDOT Orange County 6 <br /> Transit Assessment Study <br />