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7/2312015 Job Bulletin 138 <br /> etc.; <br /> Maintains up-to-date inventory of all existing capital resources such as passenger shelters, <br /> benches and transit technologies like automated passenger counters, electronic fare boxes and <br /> automated vehicle locator systems; ensures capital assets are insured under Town insurance <br /> policy and receive routine maintenance and are in good working order; <br /> Understands all areas of CAMPO's LAPP program, NCDOT STIP and Strategic Transportation <br /> Investment (STI) processes and requirements to ensure Town is in best possible position to <br /> secure State matching money on projects; <br /> Provides monthly oversight of prime turn-key contract services through routine review of <br /> performance reports to ensure FTA compliance in all areas of operations, discussions with <br /> contract staff and on-the-road supervision —documents findings and corrective actions; <br /> Reviews the contractual rate adjustment proposal from prime service contractor annually, <br /> ensures accuracy and compliance with service contract, and provides recommendation to <br /> supervisor on contractual hourly rate adjustments; <br /> Represents the Town with regional metropolitan planning organizations and at meetings <br /> pertaining to regional transit as needed; <br /> Analyzes system data, prepares quarterly reports and recommends methods and strategies to <br /> decrease system costs while increasing productivity and passenger revenues; <br /> Reviews prime contractor's monthly invoices and other vendors invoices; prepares internal <br /> invoices for review and approval; <br /> Monitors contractor to ensure that they meet all C-Tran system operational guidelines, policies <br /> and contractual requirements; <br /> Prepares and presents staff reports on issues or recommendations requiring Town Council <br /> approval; <br /> Develops and maintains the Passenger Amenities Plan and Program depicting inventory of all <br /> existing passenger amenities and future planned facilities; <br /> Provides drafts of needed revised or new standards/procedures/policies to the Transit Services <br /> Administrator to ensure that the Town's C-Trap policies and procedures encompass all areas of <br /> the system's current management and operations; prepares necessary staff reports on those <br /> recommendations and presents to Council; <br /> Responds to passenger inquiries within twenty-four hours or next business day of receiving <br /> complaints, suggestions, or commendations from passenger or citizens at a minimum to <br /> acknowledge receipt of the issue; ensures that complaints and corrective actions are <br /> documented on all items and closed out in a timely manner; <br /> Communicates with Town staff, private sector firms, and regional transit partners in a timely, <br /> respectful, and professional manner; <br /> Assists with special tasks and projects such as annual passenger surveys, special events <br /> shuttles, and marketing events as needed. <br /> Performs other job-related tasks as required. <br /> KNOWLEDGE, SKILLS AND ABILITIES: <br /> General knowledge of transit operations, FTA compliance and grants; considerable knowledge of <br /> data collection and analysis; general knowledge of municipal planning and urban design; <br /> http:/lagency.governf-nentjobs.com/townofcaryfjob—bU[Ietin.cfm?JoblD=l 188740 2/4 <br />