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DocuSign Envelope ID:0313865D-2315-4659-9148-EAOBE8A7C156 <br /> 4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for <br /> any reason, Motorola may modify the scope of Services related to that Equipment; remove that <br /> Equipment from the Agreement; or increase the price to Service that Equipment. <br /> 4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to <br /> Customer's notification in a manner consistent with the level of Service purchased as indicated in this <br /> Agreement. <br /> Section 5 EXCLUDED SERVICES <br /> 5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged <br /> from use in other than the normal, customary, intended, and authorized manner; use not in compliance <br /> with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect, <br /> acts of God or other force majeure events. <br /> 5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the <br /> normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming <br /> Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or <br /> software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or <br /> tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission <br /> medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment <br /> malfunction caused by the transmission medium. <br /> Section 6 TIME AND PLACE OF SERVICE <br /> Service will be provided at the location specified in this Agreement. When Motorola performs service at <br /> Customer's location, Customer will provide Motorola, at no charge, a non-hazardous work environment <br /> with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of <br /> liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer <br /> will provide all information pertaining to the hardware and software elements of any system with which the <br /> Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this <br /> Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and <br /> holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or <br /> expenses associated with helicopter or other unusual access requirements; if these charges or expenses <br /> are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola <br /> for those charges and expenses. <br /> Section 7 CUSTOMER CONTACT <br /> Customer will provide Motorola with designated points of contact (list of names and phone numbers) that <br /> will be available twenty-four(24) hours per day, seven (7) days per week, and an escalation procedure to <br /> enable Customer's personnel to maintain contact, as needed, with Motorola. <br /> Section 8 PAYMENT <br /> Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in <br /> advance for each payment period. All other charges will be billed monthly, and Customer must pay each <br /> invoice in U.S, dollars within twenty (20) days of the invoice date. Customer will reimburse Motorola for <br /> all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a <br /> result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola) <br /> by any governmental entity. <br /> Service Terms and Conditions.Rev 1.12.12.doc(CSA formatted) <br />