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� � � � � � � � � � � <br /> STRATEGIC GOAL #1 <br /> Achieve Premier Customer Satisfactuou� by Buil�ing St�ong Relationships <br /> 0 B.D ECTIVES <br /> 1. Create an environment of team work and efficiency <br /> 2. Develop and implement a plan to increase customer satisfaction <br /> 3. Analyze current fire and life safety guidelines and SOGs for the Fire Marshal Division <br /> 4. Develop a professional, corr�prehensive data managerr�ent system <br /> a. Wireless (field� reporting, ticketing, and receipt capability <br /> 5. Effectively marketthe Fire Marshal Division's services <br /> 6. Generate and sustain stron� partnerships arr�ongfire a�encies, community groups, re�ulated and <br /> non-regulated industries, governmental agencies, and targeted audiences <br /> 7. Support Fire Departments with Rescue capabilities <br /> STRATEGIC GOAL #2 <br /> Au�ment Traiu�iu��for Sta�Cehol�ers <br /> 0��ECTIVES <br /> 1. Increase training opportunities for stakeholders <br /> 2. Evaluate the effectiveness of the Fire Marshal Division's education and trainingfor custorr�ers <br /> 3. Develop and maintain a countywide training calendar <br /> 29 <br />