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� ' � ' � � � � � ' i <br /> STRATEGIC GOAL #1 <br /> Improve Customer Service <br /> O�JECTIVES <br /> 1. Continue irr�plerr�entation of the Emergency Services Workgroup approved Comprehensive Assessment of <br /> EMS � 9-1-1 Communications Center Operations report <br /> 2. Deliver exceptional 9-1-1 and non-err�ergency public safety services <br /> 3. Ensure operational staffing and agency emergency preparedness <br /> 4. Promote 9-1-1 and public safety communication awareness and build and enhance partnerships with all <br /> stakeholders <br /> STRATEGIC GOAL #2 <br /> Improve Division Resiliency and Efficiency <br /> OBJECTIVES <br /> 1. Enhance compliance with national and state 9-1-1 call taking and dispatching standards <br /> 2. Develop Continuity of Operations Plan (COOP) for Orange County's E9-1-1 system to ensure countywide 9- <br /> 1-1 call receivingand dispatchingoperations. <br /> a. Consider microwave or LTE or other methodology to access se�arate vendors (ATT/Centurylink/etc.) <br /> 3. Develop a plan to include all necessary back-up systems needed to sustain E 9-1-1 call answering <br /> operations and ensure E9-1-1 survivability at a County level <br /> 4. Use ETF to build a regional 9-1-1 Center in the Southern Human Services corr�plex <br /> 5. Prepare for and apply for Commission on Accreditation for Law EnforcementAgencies (CALEA) Public <br /> Safety Communications <br /> 26 <br />