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9-1-1 CO M M U N I CATI 0 NS STATISTI CS 18 <br /> Call Comparison By Year <br /> 2015 Incoming = 39,2617/1/2015 to present (YTD� <br /> 22,356 911 Calls <br /> 19,905 Administrative (excluding abandoned calls) <br /> Projected call volume (911 and Admin) is 157,044 <br /> Average Dispatch Time = 2.16 <br /> New NFPA 1221 Standard (July 2013) is 1:36 <br /> 9-1-1 Call Answer Time = % answer time < 15 sec = 99.34% <br /> NFPA 1221 Standard (July 2013) is < 15 sec 95% <br /> 2014 Incoming = 132,525 Calls <br /> 79,241911 Calls <br /> 53,284 Administrative (excluding abandoned calls) <br /> Average Dispatch Time = 1:33 <br /> New NFPA 1221 Standard (July 2013) is 1:36 <br /> 9-1-1 Call Answer Time = % answer time < 15 sec = 99.43% <br /> New NFPA 1221 Standard (July 2013) is < 15 sec 95% <br /> • <br />