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DocuSign Envelope ID: C9BD830D-9399-4949-A8DC-52FA23465CE6 <br /> 223 Online / Remote System Support & Diagnostics <br /> Online /Remote System Support& Diagnostics. Monday through Friday: 8:OOAM- <br /> 5:OOPM System and software troubleshooting and diagnostics will be provided <br /> remotely through the online support service(up to 8 hours) to enable faster response <br /> to emergency service requests and to reduce the costs and disruptions of downtime. <br /> Siemens will respond, Monday through Friday,during the hours of 8:00 AM—5:00 <br /> PM, excluding Holidays, upon receiving notification of an emergency,as determined <br /> by your staff and Siemens. <br /> If remote diagnostics determine a site visit is required to resolve the problem, a <br /> technician can be dispatched, Onsite dispatch will be billable per our current time <br /> and material policy (see Appendix A). <br /> Siemens Industry, Inc. June 10, 2015 Page 8 <br />