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DocuSign Envelope ID: C9BD830D-9399-4949-A8DC-52FA23465CE6 <br /> 1 .2 Siemens Capabilities & <br /> Commitment to Our Customers <br /> Siemens Industry, Inc. Building Technologies Division is the leading single-source <br /> provider of cost-effective facility performance solutions for the comfort, life safety, <br /> security, energy efficiency and operation of some of the most technically advanced <br /> buildings in the world. <br /> Siemens is pleased to offer this proposal for technical support services to your facility. <br /> For more than 150 years, Siemens has built a culture of long-term commitment to <br /> customers through innovation and technology. <br /> We are confident that we have the capabilities to meet your critical facility needs <br /> today and in the future, and we look forward to the opportunity to serve you. <br /> 1 .3 Quality Assurance <br /> At Siemens Industry, Inc., we are dedicated to customer satisfaction. To achieve <br /> this, we have a quality assurance process, which enables you to assess your <br /> service program. <br /> Through implementation of our Quality Assurance Best Practices, we ensure that <br /> our delivered services are of the highest quality. <br /> Our Quality Assurance Manager will meet with you regularly, at your <br /> convenience, to discuss our performance and your satisfaction with the quality of <br /> service that is being provided under your program. <br /> Siemens Industry, Inc. June 10, 2015 Page 3 <br />