Orange County NC Website
DocuSign Envelope ID:5F2A6749-5668-4688-B470-4D344E4C961 F <br /> ii. For Interpretation: County will compensate Provider for services rendered at an <br /> hourly rate. Per hour reimbursement will begin at the time the Provider meets <br /> with County staff for the appointment and ends at the time the staff and <br /> interpreter contact is completed There will be a minimum of one (1) hour of <br /> service for an appointment. <br /> 1 County will reimburse the Provider for two (2) hours of service in the <br /> event of a same day cancelled appointment That includes appointments <br /> for clients who do not show up for an appointment, and for those who <br /> cancel an appointment with less than 2.4 hour notice. County will not <br /> reimburse for any Provider mileage <br /> 2 County will process invoices on a monthly basis Checks will be mailed <br /> directly to the Provider in accordance with the Finance Department's <br /> schedule. <br /> 3. Invoice Procedure. Each Interpreter shall complete and submit the <br /> County "Invoice for Payment of Interpreting Services" form to County <br /> staff at the time services are rendered County staff will verify the <br /> information,sign and forward the form far payment of services <br /> 4 The Interpreter will record the start and finish time worked to the minute. <br /> After the first hour of service, payment will be calculated and paid per <br /> minute <br /> 5 The Interpreter shall submit one invoice per client,unless there is a block <br /> of appointments without interruption Without interruption means that <br /> there were no cancelled appointments and no lunch hour included. This <br /> is appropriate for a group of clients who are served for the same type of <br /> appointment, at the same location (e.g, a morning in the dental clinic, <br /> an afternoon serving back-to-back refugee communicable disease <br /> screening appointments.) When in doubt,the Interpreter shall contact the <br /> County Language Coordinator <br /> 6 Cancelled Appointment. In the event of a cancelled appointment, the <br /> Provider is required to stay until relieved of duty by the individual in <br /> charge. County staff may require other interpreter-related services in <br /> place of the scheduled appointment. As stated above, the Provider may <br /> submit an invoice in the event of a broken appointment(with less than 24 <br /> hour notice) <br /> 7 Telephone Interpretation. If the Interpreter is assisting County staff with <br /> a large volume of telephone calls outside of a scheduled appointment <br /> time, the Inteipietei shall complete a Call Log to submit along with an <br /> invoice describing the services performed. Ihis type of service is paid <br /> by the minute,without a one hour minute requirement for payment <br /> 8 Unexpected Closing or Delayed Opening. In the case of an unexpected <br /> closing of delayed opening (e g., inclement weather) of the Health <br /> Department, the Provider shall not be paid for missed appointments <br /> When in doubt, the Provider of the Interpreter can call 7 32-8181 to see if <br /> county offices are open of are on a delayed schedule When possible,the <br /> Revised 06115 <br /> 5 <br />