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DocuSign Envelope ID:218BDE7F-0473-4740-91 FB-B8ACB26A75F7 <br /> iii The provider when providing interpretation services will interpret the information.as <br /> clearly as possible without changing the meaning and the intent of the conversation. <br /> iv the Provider will interpret the information to the best of his/her ability. <br /> c. Client Confidentiality <br /> i The Provider acknowledges that she/he may have access to information that is <br /> confidential and provided by state and federal laws and agrees to comply with all <br /> privacy policies, regulations, and laws as well as the Health Insurance Portability <br /> and Accountability Act (HIPAA) of 1996 (P L 104-191) <br /> ii The Provider agrees to protect confidential information (e g,, client name, <br /> appointment type, telephone number, health information)that he/she may receive in <br /> doing business with County. The Provider should ensure proper, safe storage and <br /> Protection of Ghent information during use, and shredding/deletion of such <br /> information when it is no longer necessary for business purposes. <br /> iii Breaches of client confidentiality will result in automatic termination of this <br /> Agreement <br /> d Scope of Services <br /> i Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br /> I The Provider agrees to give at least 24 hour notice if he/she is unable to <br /> participate in a scheduled client contact <br /> 2 The Provider will be expected to make confirmation phone calls to clients in <br /> advance of an assigned appointment, when feasible, and when the Provider <br /> is provided the information by County staff' The Provider should notify <br /> County staff as soon as possible if the client has told the Provider that he/she <br /> will not be able to make the appointment and/or if he/she needs to <br /> reschedule These confirmation calls will not be paid for separately, but are <br /> considered part of the service when the Provider accepts an assignment for <br /> an appointment. <br /> 3 The Providcr shall not have contact with County clients without County <br /> staff being present, unless specifically asked by staff' to call clients to <br /> confirm or schedule appointments. It is not acceptable for the Provider to <br /> give out his/her home telephone number oi cell phone number for later <br /> contact between the family and Provider <br /> 3 County's Responsibilities. County will compensate Provider as provided in subsection 4 f'or <br /> interpretation services at the rate prescribed Per hour reimbursement will begin at the time the <br /> Provider meets with County staff for the appointment and ends at the time the staff and <br /> interpreter contact is completed. Ihere will be a minimum of one (1) hour of service for an <br /> appointment. There will be a minimum of one (2) hour of service for an appointment. County <br /> will reimburse the Provider for two (2)hours of interpretation service in the event of a same day <br /> cancelled appointment. That includes appointments for clients who do not show up for an <br /> appointment, and for those who cancel an appointment with less than 24 hour notice <br /> 2 <br /> Revised 06115 <br />