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DocuSign Envelope ID:314390E1-681E-443D-93AA-18AFB7BE38D8 <br /> U) <br /> cc = y U) = <br /> O <br /> UNIVERSAL PERFORMANCE STANDARDS a E a <br /> cn d ya 0 0 <br /> c m w CL <br /> a) m m X w <br /> M z w <br /> 6. Customer Service(Internal and External Customers) <br /> Demonstrates concern for the rights, privacy and confidentiality of patients and others <br /> Understands the urgency of customer needs and responds quickly <br /> Treats all patients in accordance with the Patient's Bill of Rights <br /> Considers the impact on patients,visitors and peers when taking action and carrying out one's own job tasks <br /> Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner(Always positive) <br /> Seeks to solve problems for patients and their families and offers assistance and encouragement to others <br /> Communicates with patients/families, visitors and coworkers in a courteous and respectful manner <br /> Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels <br /> Competency Validation: ❑ 1 ❑ 2 ❑ 3 ❑ 4 <br /> Comments: <br /> 7. Teamwork <br /> Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit(quick to help <br /> other staff and implement new programs/surveys) <br /> Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the opinions and ideas of <br /> others <br /> Assist in training and orientation of new staff <br /> Shares information and own expertise with others to enable them to accomplish goals and objectives <br /> Seeks out opportunities to help rather than waiting to be asked <br /> Assist other team members in the performance of their assignment <br /> Competency Validation: ❑ 1 ❑ 2 ❑ 3 F-14 <br /> Comments: <br /> 5 <br />