2015-363-E HR - Flores & Associates, LLC - Medical Reimbursement and Dependent Care Assistance Claim Administration Agreement

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DocuSign Envelope ID: EA6C45CD-7691-43D8-B939-A4300A7DD233 VIIliiii IIIIG°°� IIIIG'° IIIIG'° l Updates Initial Enrollment • Flores provides the company with enrollment materials or conducts employee meetings via webcast to specifically explain the program. • Employees make their elections and direct deposit authorization through the use of Flores provided OCR forms or through an automated means of enrollment selected by the company. • All forms are collected by the company contact and compiled into a spreadsheet provided by Flores, and returned to the dedicated Account Manager.The client may also choose to enter enrollment data directly to the Flores system via the administrator access site. Flores will provide the company with a current reduction listing based on the enrollment forms or file received for verification. • Company updates their payroll system with new salary reductions or Flores will provide a file containing the reductions to populate the payroll system to begin the plan year. Pay Cycle Updates • Flores provides company with file layout(see attached)to transfer per pay period deduction information. • 48 hours prior to pay period, company will transfer pay cycle file to Flores via FTP (files transferred via the internet should be compressed with pkzip using an encryption key). • Flores loads the data into the Flexible Benefit system. • Company sends a wire transfer notification to Flores to indicate the total funds that have been transferred. • If the amount from the wire transfer notification matches the total from the file transfer, the pay cycle amounts are posted to the employee accounts. If the amounts do not match, the contact person at the company is notified and the discrepancy resolved. • A transfer report indicating the amount posted to each participant's account is printed and faxed/e- mailed to the contact person. • Flores a-mails an exception report to the contact person indicating any participants whose pay cycle contribution received from the file transfer differs from the amount shown on the participant's elected pay cycle amount (update termination's, new hires and status changes). • Using the exception report, the contact person determines the reason for the anomalies and returns the annotated report to Flores for posting. • This process is repeated each pay period. The data transfer contact at Flores is Darrell Sullivan and he can be reached at (704)335-8211. ORANGE COUNTY 7 Flores