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2015-363-E HR - Flores & Associates, LLC - Medical Reimbursement and Dependent Care Assistance Claim Administration Agreement
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2015-363-E HR - Flores & Associates, LLC - Medical Reimbursement and Dependent Care Assistance Claim Administration Agreement
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6/2/2016 11:42:31 AM
Creation date
7/29/2015 9:59:39 AM
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BOCC
Date
7/28/2015
Meeting Type
Work Session
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Agreement
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Manager signed
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R 2015-363-E HR - Flores & Associates, LLC - Medical Reimbursement and Dependent Care Asst. Claim Admin. Agreement
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\Board of County Commissioners\Contracts and Agreements\Contract Routing Sheets\Routing Sheets\2015
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DocuSign Envelope ID: EA6C45CD-7691-43D8-B939-A4300A7DD233 <br /> F]Iares' Facts <br /> Flores is a recognized national leader in Flexible Spending Account Administration. Our goal is to <br /> meet the evolving needs of our clients by combining pro-active customer service with leading edge <br /> technology. How do we stack up with other administrators? Please compare the services offered <br /> by Flores which are included in our base fees—at no additional charges. <br /> Client Benefits <br /> • Turnkey FSA installation including employee communication/videos and enrollment materials <br /> • Enrollment meetings conducted by Flores via webcast <br /> • Electronic data exchange with client payroll confirming contribution dollars <br /> • Automatic direct debit of reimbursed funds and/or payroll contributions <br /> • Accounting integrity using the proven Flores Transfer and Exception reporting process <br /> • Reimbursements released according to predetermined schedule (weekly or bi-weekly) <br /> • Direct Deposit of reimbursements or checks mailed directly to participant's homes <br /> • On-line and on-demand reporting for clients via Flores247.com site <br /> • Dedicated account manager whose name appears on all correspondence to participants <br /> • Toll-free technical support for clients <br /> • Flores E-News including Legislative Updates and Technical Updates <br /> • Non-discrimination testing services included to assure compliance <br /> • End of Year Financial Recap report and information necessary for the Client to prepare the annual 5500 <br /> report <br /> • Benny debit card available as additional reimbursement option <br /> • Claims accepted via US mail,toll-free fax,or secure website upload <br /> • Daily claims processing <br /> • Guaranteed 24-hour claim adjudication turn-around-time <br /> Easy Flores 24/7 System <br /> • Internet enrollment option available at no additional charge <br /> • E-mail receipts and notices to participants throughout claim process—Flores E-Status <br /> • 24/7 access to account information including pending claim status <br /> • Customized pre-populated downloadable forms on Flores247.com internet site <br /> • Toll-free customer service line to access account manager <br /> • End of plan year advanced reminder participant statements generated via e-mail and/or US Mail <br /> • On-going employee notification during plan year run-out of open account balance from previous year <br /> • End of year Participant Recap available on Flores247.com site <br /> Flores Credibility <br /> • Proven track record of Service Excellence;99%yearly retention rate <br /> • National Leader; serving clients in 33 states and participants in all 50 states and internationally <br /> • Our clients say..."Customer service from the entire Flores staff is awesome"; "as always,feedback is <br /> coming in on how our employees are so pleased with Flores!" <br /> ORANGE COUNTY 6 Flores <br />
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