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(including house and television systems) are working properly prior to the meeting beginning. Sound Advice Tech- <br /> nician ensure meeting is underway and operating properly before leaving. (We estimate on average we will leave <br /> 30-45 minutes after the meeting begins.This contract also includes up to ten(10) meetings that OCIT may elect to <br /> have Sound Advice Technicians onsite for the duration of the meeting. Those meetings must be scheduled in ad- <br /> vance,so we may schedule our representatives accordingly. <br /> OFF-SITE REPAIRS <br /> Equipment requiring factory repairs or replacement is not included under this contract. Sound Advice will be re- <br /> sponsible for obtaining factory repairs or replacements at the direction of OCIT. Repair parts and equipment re- <br /> pairs will be billed separately from the contract. Repair parts, equipment replacement, and shipping cost will be <br /> billed to OCIT. <br /> All offsite repairs should be provided to in a timely manner and for the purpose to keep the service equipment <br /> functioning and its supporting functions on time,with time being of the essence. <br /> NON-EMERGENCY SERVICE CALLS <br /> The service agreement will provide a forty-eight (48) hour Non-Emergency on-site response time during normal <br /> office hours (8 A.M. — 5 P.M.) weekdays (excluding holidays). Telephone response will be available within two (2) <br /> hours on a normal basis. <br /> EMERGENCY SERVICE CALLS <br /> Emergency calls for service are not included in this maintenance proposal and will be billed independently of the <br /> maintenance contract. The Emergency Service Call service agreement would use the rates listed below, from the <br /> time the technician leaves to resolve the problem: <br /> 1. Rates are as follows: <br /> • Emergency Rate-$150 per hour <br /> • Holiday Rate-$200 per hour <br /> 2. Response Times are as follows: <br /> • Emergency 2-4 hours on site <br /> • Holiday 2-6 hours on site <br /> • Telephone 1-2 hours availability <br /> Sound Advice will provide OCIT with a list of contacts and telephone numbers who will service this contract,if <br /> desired. <br /> Page 2 <br />