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Box 2 <br /> Wi <br /> Winterville, NC 28590 <br /> T(252)355-1111 <br /> F(252)355-1113 <br /> contact @saenc.com <br /> OF EASTERN NORTH CAROLINA <br /> www.scenc.com <br /> SERVICE AGREEMENT <br /> Orange County <br /> Information Technologies <br /> Hillsborough, NC 27278 <br /> Attn: Donna S Baker <br /> (919) 245-2285 <br /> March 3,2015 <br /> This maintenance agreement is made between Sound Advice of Eastern North Carolina and Orange County IT <br /> Dept(OCIT).The effective date of this contract is July 1,2015 thru June 30,2016. <br /> OUR FULL SERVICE MAINTENANCE AGREEMENT is an Annual Maintenance contract covering labor, <br /> service,transportation, travel, and some minor software changes as outlined below. Under this agreement, a Sound <br /> Advice representative will inspect these rooms,listed below,on a quarterly basis. These inspections will include any <br /> necessary cleaning,calibrating and testing of the audio-visual equipment in these rooms. Coordination of sched- <br /> uling maintenance and access to all rooms will be made with OCIT representative. <br /> Any repairs that can be made on site will occur at that time. Minor parts needed in these on-site repairs are includ- <br /> ed, such as connectors or small connection wires. If equipment cannot be repaired on site, Sound Advice will re- <br /> move the equipment and have it repaired. Sound Advice will make every effort to expedite the repairs and/or pro- <br /> vide a loaner piece of critical equipment until such repairs are made,as available. <br /> A detailed inventory of all audiovisual equipment can be provided electronically to OCT indicating equipment <br /> name, model, serial number, location, (building, floor and room). Initially this process of gathering this data will <br /> happen over time until all of the AV is documented. <br /> Sound Advice will maintain documentation,as required,on all maintenance trips by location and have the ability to <br /> send a report to OCIT including: <br /> ■ Date of inspection <br /> ■ Any disparity in inventory <br /> ■ Maintenance concerns (extreme wear and tear,vandalism,useful life of equipment,inoperable equipment, <br /> etc) <br /> ■ Recommendations for equipment,wiring,system replacements,security <br /> Primarily,a representative will be on-site for the majority of all Commissioner Meetings. Up to fifty five(55) meet- <br /> ings are covered under this contract. Some meetings may be unscheduled emergency meetings and/or public hear- <br /> ings that can be verified via OCIT. Some of the monthly maintenance visits referenced above may be scheduled to <br /> coincide with County Commissioners meetings. The representative will be there in advance of the meeting start <br /> time(two(2) hours minimum) to address any technical,logistical or operational needs and to assure that all systems, <br />