Agenda - 12-01-1980 - Laserfiche WebLink

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$ fQa�mtg Peytrd=rd of saew Agrbkes Zoe SOUTH CAMMON STRSE:T ea�no: HILLSBOROUGH,NORTH CAROLINA 27278 MAE I.I.LENOON.CHAWF6RION TELEPNONEI C L[M JOHNSON NILl9BOROUCN OFFICE 060-4101 CHAPEL WI. J.NICE SCHp►L!!k NILLSROROUON OFFICE 772.93{1 POLLE6OM0, ANN I!RAkN EE CHAPEL HILL OFFICE W"4 M"CMAPAL HILL O,w,LAM06MT DIRECTORY - TNOMM M.,1'fARO MEMORANDUM From: Richard Poole, Administrative Officer To: orange County Board of Social Services Date: November 20, 1980 Re: Request for reallocation of existing part-time clerk-typist Il position from half-time (20 hours per week) Co full-time (40 hours per week). As Clerical Supervisor, I would like; to address the Orange County Board of Social Services with regard to adding 20 hours per week of clerical time to the existing clerical staff. I feel that this addition is essential to the operation of the Orange County Department of Social. Services, particularly since our move to the new 'Hum m Services Complex. Since this move, we have experienced changes in our work loads which result from several variables. These are briefly outlined by the following items: 1. Phone system at Human Services Complex At our old location, Orange County D.S.S. had its own switchboard. This enabled us to assign one of the receptionist at our front desk to handle all incoming phone calls. This person could tell from the switchboard whi workers were on their phones, and which lines were open. Under the new phone system, all incoming calls work on a rotating basis. This means that both positions on the front desk must answer calls, and transfer such calls to the workers. This system has already proven to be much less efficient than our old system, and has resulted in numerous complaints from the public,regarding not answering our calls, when actually both lines were busy. Other related problems include walk-in clients having to wait until the receptionists get off the telephone and/or constant interruptions while trying to assist these walk--ins. 2. Need for Clerical Assistance with Direct Mail Food Stamps Due to the withdrawal of Central Carolina Bank from participation in food Stamp Issuance, Orange County D.S.S. has increased Direct Mail participation to a current level of approximately 35% of certified households, or about 525 families. This increase will continue in an effort to reduce the load placed on North Carolina National Bank, the remaining bank issuance parti- ci.pant. Direct Mail issuance is currently done with the Data Management j clerks, who handle all ATP issuance as weld., doing the posting for direct } mail, and myself doing the actual inventotyI4 and mailing. Approximately 352 of my time 3s spent doing such mailings. There is no back-up in the event of my absence, so my leave time-must be scheduled axaund the major mailings. 1 I