2015-260-E IT - Lenovo for PC replacement services $37,180

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DocuSign Envelope ID:62A3314D-2E66-4A5A-9E7A-5FD781CF7066 'e'inlow" Services Statement of Work 5. Provide access to the building/room where asset collection and/or packaging for shipment Services are to be performed; 6. Remove any passwords or tracking software (i.e. — Computrace) from Product that may limit access to Product or provide passwords for the products; 7. Perform a backup of data on all Products prior to Service or shipment to the disposal location designated by Lenovo; 8. Exclude any Product that is contaminated by any hazardous substances that were not part of the Product when sold as new; 9. Obtain and provide to Lenovo any consents or approvals necessary for provision of the Services described in this Agreement, including the right to use and/or modify any hardware, software, firmware without infringing the rights of the providers or owners of such items; 10. Inform Lenovo of any changes to locations and/or asset counts at least 48 hours prior to scheduled pick up; 11. Ensure all Product scheduled for Service or shipment is available at the agreed location for shipping and packaging upon Lenovo's arrival at location; 12. Provide Lenovo with Product locations for Onsite inventory and value assessment; and 13. Provide shipping instructions for refurbished Products. 4.0 Lenovo Responsibilities Lenovo shall designate a project manager as the Point of Contact for all communications related to the Services to be provided under this Agreement. The Point of Contact shall have the authority to act on behalf of Lenovo in all matters regarding this Agreement and shall be responsible to: 1. establish and maintain communications regarding Services through Customer's Point of Contact; 2. provide the monthly reconciliation report and project status report to Customer's Point of Contact via email; 3. provide a clear escalation path along with a list of the key contacts, telephone and email contact information prior to the start of Services; and 4. provide a monthly reconciliation report of Product received by make, model, serial number, Customer location and Service charge with tracking by storage device's serial number and the parent Product's serial number regarding the Service performed. 5.0 Beginning and Completion of Services 5.1 Lenovo shall begin performance of Services after receipt of this signed SOW and after receipt of: (a)the Customer Authorization; (b)Customer point of contact information; and (c)applicable access to Customer facilities, resources, personnel, and technology infrastructure. 5.2 Lenovo's responsibilities shall be complete when the items listed in Section 2.0 have been performed and confirmed by a final report issued to the Customer's Point of Contact. Customer's Point of Contact may approve the final report by a Lenovo created customer web portal or by email. 6.0 Price,Charges and Payment 6.1 Service Description Ordering Charge Quantity Per Unit Part Number Asset Recovery Service TBD $20.00 220 Per unit The compensation shall be on a per unit basis with no minimum. Customer shall pay the price or charges for Services as specified in this SOW or other document as agreed to by the parties. All amounts are due within thirty(30)days of receipt of invoice. Customer shall pay a late payment fee of the lesser of one and one half percent(1.5%)per month or the maximum rate permitted by law on the undisputed overdue balance of the invoice amount. Customer shall pay any applicable sales, use or similar taxes,fees or duties unless Customer provides exemption documentation to Lenovo. Customer is responsible for taxes, if any,from the date on which Orange County NC Gov't-Lenovo Services Statement of Work(11 MAY 2015) Page 2 of 7