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DocuSign Envelope ID:62A3314D-2E66-4A5A-9E7A-5FD781CF7066 <br /> AMMMAM Services Statement of Work <br /> Should any services be identified as a significant project effort then the parties may establish a project plan to <br /> manage the effort. Any special rates or considerations that apply to projects will be addressed using the Change <br /> Control process. <br /> 8.0 Acceptance or Completion Criteria <br /> All Lenovo responsibilities relating to this SOW are complete upon completion of deliverables and Services as <br /> stated in this SOW, and confirmed via final report issued to the Customer's Point of Contact. If applicable, <br /> Customer's Point of Contact may provide sign-off to the final report via Lenovo via email or any other medium. <br /> Customer shall have three (3) business days to provide sign off or report any deficiencies in writing unless <br /> reasonably delayed. Customer's failure or unreasonable delay to provide any sign off within such period shall be <br /> deemed acceptance by the Customer. <br /> Completion of individual transactions will be acknowledged by the end users receiving the service and tracked <br /> through the Customer Ticketing system (if available). Additional Forms may be used on sites to gain <br /> acknowledgement of the completed work by the end user. <br /> 9.0 Term and Termination <br /> 1. This SOW shall become effective upon signatures by both parties("Effective Date"). <br /> 2. Either party may terminate this Agreement upon thirty(30)days' prior written notice to the other party. <br /> 3. Either Party may terminate this SOW for uncured material breaches of its terms, provided that, the <br /> one who is not complying is given prior written notice that includes a reasonable cure period. <br /> 4. Customer agrees to pay Lenovo for <br /> a. all Services Lenovo provides and any intellectual property Lenovo delivers through <br /> Service termination, <br /> 5. Any terms of this Agreement which by their nature extend beyond termination or withdrawal of a <br /> service remain in effect until such rights and obligations are fulfilled and apply to respective <br /> successors and assignees. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(11 MAY 2015) Page 6 of 8 <br />