2015-260-E IT - Lenovo for PC replacement services $37,180

Browse Search

DocuSign Envelope ID:62A3314D-2E66-4A5A-9E7A-5FD781CF7066 &MI/MWEP Services Statement of Work 10. Customer is responsible for compatibility of all hardware and software to be installed as a part of this service. 11. Customer is responsible for customizing or setting of user preferences. 12. Customer must allow the Lenovo reasonable access to all locations where the service is to be delivered. 13. Customer must provide a script for the install, if applicable. 14. If product is to be connected to the Customer's network, Customer will supply the necessary network configuration(i.e.TCP/IP address,etc.)prior to or when Lenovo arrives on-site to perform the installation. 15. Customer is responsible for performing a backup of the hardware prior to intervention by Lenovo. 4.2 Lenovo Responsibilities 1. Lenovo will designate a primary contact that will be Customer's focal point for all communications related to this Service and will have the authority to act on our behalf in all matters regarding this SOW. 2. Lenovo will establish and maintain Service communications through Customer's Point of Contact. 3. Lenovo will provide a Service Provider at Customer's identified site(s)to perform the tasks as specified under the Services offering defined in this SOW. 4. Lenovo shall provide Customer with all services required in Section 2 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. 5. Lenovo shall exercise reasonable care and diligence in performing services under this Service Agreement in accordance with the highest generally accepted standards of this type of provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Lenovo is solely responsible for the professional quality, accuracy and timely completion and/or submission of all work related to the services. 6. Lenovo shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Service Agreement. Lenovo shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the Customer. 7. Lenovo shall not, except as otherwise provided for in this Service Agreement, subcontract the performance of any work under this Service Agreement without prior written permission of the Customer. No permission for subcontracting shall create, between the Customer and the subcontractor, any contract or any other relationship. 8. Lenovo is an independent contractor of Customer. Any and all employees of the Lenovo engaged by the Lenovo in the performance of any work or services required of the Lenovo under this Agreement, shall be considered employees or agents of the Lenovo only and not of the Customer, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Lenovo. 9. Lenovo agrees that Lenovo, its employees, agents and its subcontractors, if any, shall be required to comply with all federal, state and local antidiscrimination laws, regulations and policies that relate to the performance of Lenovo's services under this Service Agreement. 10. If activities related to the performance of this Service Agreement require specific licenses, certifications, or related credentials Lenovo represents that it and/or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. Orange County NC Gov't-Lenovo Services Statement of Work(11 MAY 2015) Page 4 of 8