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DocuSign Envelope ID:62A3314D-2E66-4A5A-9E7A-5FD781CF7066 <br /> Services Statement of Work <br /> 22. Service will be invoiced as defined in Section 6.0 and payment is due within 30 days of a properly <br /> submitted invoice. IN the event of a dispute,the Customer reserves the right to withhold the disputed <br /> amount until the parties resolve the dispute. <br /> 23. The scope, pricing and terms and conditions outlined in this SOW address only these service(s). <br /> 24. A clear escalation path will be defined and provided along with a list of the key contacts in the <br /> engagement with telephone and email contact information prior to the start of the engagement to <br /> ensure that all parties have the information necessary to reach alternates or back up contacts if the <br /> situation arises. <br /> 25. Lenovo will put together a formal project plan, including any applicable technician instructions, an <br /> outline and sample of the tracking and reporting incorporated into the engagement, service level <br /> agreements and the skill level of the technicians who will be supporting this engagement for <br /> Customer's review prior to the customer engagement. <br /> 26. Unexpected and unforeseen out of scope requirements may result in additional charges. Should this <br /> situation arise,you will be notified prior to performing any out of scope services.Agreement and <br /> approval from you must be made by a written Amendment to this Service Agreement executed by the <br /> Customer and Lenovo. Lenovo shall proceed to perform the Services required by the Amendment <br /> only after receiving a fully executed Amendment from the County. <br /> 27. Customer information or data which is obtained or otherwise accessed in the performance of this <br /> SOW will be held in confidence and will not be disclosed to any third party or to employees, agents, <br /> subcontractors, or suppliers who do not have the need for access to such information or data. <br /> 28. Services shall be performed in a good and workmanlike manner by qualified personnel in the agreed <br /> upon timeframes and in accordance with generally accepted professional standards for such Services <br /> and to conform to the specifications and requirements, if any, specified in this SOW. Lenovo shall be <br /> responsible for all errors or omissions, in the performance of the Agreement. Lenovo shall correct <br /> any and all errors, omissions, or mistakes at no additional cost to the Customer. <br /> 29. Without prior written consent, Lenovo will not in any manner advertise, publish or disclose the <br /> existence of this SOW or it's terms or that Lenovo has contracted with Customer to furnish the <br /> Services described in this SOW. <br /> 30. Customer are responsible for appropriate software licensing for any image provided to Lenovo to be <br /> loaded on the hardware on Customer's behalf. <br /> 31. Customer agrees to participate in a review of the terms of the SOW with Lenovo to ensure that <br /> Lenovo has identified and included all of Customer's requirements. <br /> 32. Customer will provide Lenovo with the full address, on-site contact name, phone number, e-mail <br /> address and any special access instructions for each location where the Services in this SOW are to <br /> be performed. <br /> 4.0 Roles and Responsibilities <br /> 4.1 Customer Responsibilities <br /> 1. Customer will designate a project manager who will be Customer's Point of Contact for all <br /> communications related to this project and will have the authority to act on Customer's behalf in all <br /> matters regarding this SOW. <br /> 2. Customer will provide a safe wonting environment. <br /> 3. Customer will outline their installation schedule requirements prior to Lenovo hardware product <br /> shipment and start of these services, and technicians arriving on site. <br /> 4. Customer will have sufficient space and power outlets to perform the Service. <br /> 5. Customer will provide an on-site contact during normal business hours that will provide the location of <br /> the buildings/rooms where the service will be performed. <br /> 6. Customer will provide access to the buildings/rooms where Service will be performed and any <br /> necessary security during Service hours, including any special parking permits for ease of access to <br /> the sites, including dock access outside and within buildings. <br /> 7. Customer must provide all required cables including but not limited to power and Ethernet cables. <br /> 8. Customer is responsible for safeguarding the confidentiality of any of its information including but not <br /> limited to passwords. <br /> 9. Customer is responsible for troubleshooting all network connectivity problems to resolve general and <br /> network connectivity issues. <br /> Orange County NC Gov't-Lenovo Services Statement of Work(11 MAY 2015) Page 3 of 8 <br />