2015-260-E IT - Lenovo for PC replacement services $37,180

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DocuSign Envelope ID:62A3314D-2E66-4A5A-9E7A-5FD781CF7066 Aeffallow4m Services Statement of Work 2. Facility or infrastructure network cabling 3. Configuring peripherals other than the system unit, monitor, keyboard, and mouse. 4. Troubleshooting any applications 5. Reimaging of any de-installed system onsite. 6. Customization of Microsoft Windows OS or any application software 7. Scripting for application installations 8. Other items not specifically defined in the"Service includes"section 3.0 Service Terms 1. Work to be performed during business hours 9am-5pm local time, excluding holidays, or as identified in a specific jointly agreed to schedule. 2. Pricing is based on 2.75 hours per PC deployment,with staffing of up to three technicians to support this project. Deployments requiring additional hours will be charged pro rata in 0.25 hour increment. Lenovo shall notify and obtain OCIT approval prior to engaging in additional hours per PC deployment. Lenovo shall not charge for increments only partially worked. Hours shall be determined by actual time spent on deployment regardless of number of technicians. Lenovo will provide multiple technicians per deployment as needed to ensure minimal hours per deployment. 3. Customer will provide the necessary OCIT personnel and internal OCIT support as reasonably needed to ensure project can be implemented on a continuous basis without interruption or impact from Customer end users so that technician can support tasks and assumptions in this agreement. 4. Customer will provide a designated point of contact to work with the Engineer and Project Manager/Coordinator as required. 5. Customer will provide all necessary hardware/software/licensing. 6. Customer will provide administrative level access to the existing network as required. 7. Customer will provide access to the facility during standard and after business hours as/if applicable. 8. Customer will provide general project communication to Orange County staff/users,via Everyone emails,website, Dept Head meetings, Liaison meetings. 9. Data should already be migrated off of local PCs/Laptops to a network location. 10. Customer will supply list of computers to be replaced, replacement types,their locations and department contacts. 11. OCIT to provide Help Desk support for escalation of issues that arise during deployment as related to the County's network, licensed software and other computing resources, i.e., printers, scanners, etc. 12. Customer will install and configure any applications or peripherals deemed out-of-scope of vendor responsibility. 13. Customer will respond to customer complaints through vendor escalation. 14. Customer will participate in a joint review and assessment of vendor processes before and during deployment to ensure the required scope of work is being performed. 15. Verification of equipment records and any associated documentation during deployment and after completion. 16. Lenovo assumes no responsibility for any loss of data due to reliance on Customer's existing backup solution. 17. Lenovo is not responsible for re-connecting personal devices(i.e., iPhones, etc)to the new computers. 18. A pilot project may be required to validate the scope of work,timings and costs shown in this agreement. Any required pilot project will be completed within two(2)weeks of execution of this Service Agreement and at no cost to the Customer. 19. The basic system components for the project may include the system unit, monitor, keyboard and mouse. 20. As part of the installation,the Lenovo will identify any"Defective on Arrival" (DOA) Lenovo hardware product to the Orange County IT staff. 21. Lenovo is not responsible for missed schedule deadlines if they are caused by extended power outages, acts of nature and/or other causes beyond the Lenovo's reasonable control. Orange County NC Gov't-Lenovo Services Statement of Work(11 MAY 2015) Page 2 of 8