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7 <br /> Page 3 of 4 Susie Enoch <br /> benefits, community resources, and services. <br /> Duke University Medical Center (Pastoral Services), Durham, NC [May 2010 - May 2011] <br /> Chaplain Resident: Provided interfaith pastoral/spiritual care to patients, families, and <br /> staff in crisis situations. Evaluated emotional, social, spiritual and religious factors to <br /> determine the capacity to cope with illness and death through completed spiritual <br /> assessments outlining problems, goals and interventions. Served as a liaison with <br /> community pastoral care services, clergy and faith communities. Successfully educated <br /> patients, families, and staff, as well as participated in ethics consults. <br /> Developed sacerdotal functions, religious rituals, and services upon personal request of <br /> patients or their family members according to their beliefs, and religious orientations; <br /> personally or in conjunction with community spiritual leaders. <br /> Durham Technical Community College, Durham, NC [2004 - 2005] <br /> Continuing Education Instructor: Taught classes in basic money marketing skills, <br /> customer service, healthcare, and teaching careers for c.e.0 certification, and <br /> associate/bachelor level degrees. Lead Job Fairs and provided classroom instruction in <br /> job assistance training [ in both group/individual] settings. Successfully educted clients in <br /> job preparation through counseling, mock interviews and resume critique. <br /> Bank of America (formerly NationsBank), Burlington, NC & Greensboro, NC [1998 - 2000] <br /> Assistant Branch Manager/ Consumer Banker. Played a key role in developing sales <br /> programs that helped meet company goals. Maintained direct oversight of branch cash <br /> flow; resolved escalated issues and reported to management. Conducted monthly and <br /> quarterly branch audits, including security system tests. Open and closed the branch <br /> daily; supervised a staff of 12. <br /> Great American Knitting Mills (Gold Toe), Burlington, NC [1995 - 1998] Credit/Account <br /> Analyst - Worked with a team of three analyst/collectors. Ensured that staff members <br /> complied with FDCPA guidelines. Conducted some training and team development <br /> sessions. Recovered $750,000 in charged off collateral. Implemented a new goal <br /> oriented business plan detailing objectives, costs and accomplishments. Reduced <br /> delinquencies 20% <br /> Volunteer Experience: New Covenant UHC (Burlington, NC) Clothing Giveaway <br /> (Evangelism Committee); <br /> Education: Duke Univeristy Medical Center-Pastoral Services, Durham, NC C.P.E. <br /> Residency, 3 Units- May 2011 <br /> Duke Univeristy Medical Center-Pastoral Services, Durham, NC C.P.E. Internship, 1 Unit- <br /> May 08-Aug 08 <br /> Duke University Duke Divinity School, Durham, NC Master of Divinity, GPA: 2.89 -May <br /> 2009 <br /> Shaw University, Raleigh, NC BA Religion/Philosophy; Summa Cum Laude, GPA:3.89 - <br /> Dec-2004 <br /> Other Comments: <br />