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19 <br /> Page 3 of 3 Henry Sims <br /> Professional Experience <br /> Extensive experience in management, operations, customer service, employee <br /> development, sales, marketing, negotiating, and high-pressure situations. <br /> Experience <br /> Area Rental Manager Enterprise Rent a Car 21014-Present <br /> -Responsible for the financial success and growth of six Enterprise stores. Hired, trained, <br /> and developed area employees in sales and service moving employee retention from 59% <br /> to 73%. Managed the marketing efforts of each store resulting in 12% fleet growth. <br /> Conducted monthly goals and opportunity meetings with store managers resulting in 10% <br /> revenue growth. Managed and trained area employees in customer service yielding 7 <br /> point increase fiscal year to date. Managed and directed rental fleet logistics for area <br /> branches consisting of 900 units leading to 2% increase in utilization. <br /> Branch Manager Enterprise Rent a Car21007-2014 <br /> -Responsible for the overall management, performance and profitability of the largest <br /> home city rental car branch in NC with annual revenues of nearly $4 million and a fleet of <br /> 340 rental units. Led efforts to reinvent office culture, which established new branch <br /> records for revenue, income, operating profit, customer satisfaction, and fleet growth. <br /> Managed the growth, development, and retention of 17 branch employees.❑ <br /> Table Games Supervisor Harrah's Cherokee Casino 21000-2007 <br /> -Managed table games operations; assigned table games hosts and table limits to <br /> maximize forecasted demand. Trained and supervised dealers to ensure proper <br /> procedures of Gaming Rule. Tracked essential play to ensure compliance with Title 31. <br /> Managed personnel cost through employee scheduling and paid time off. <br /> Education <br /> Western Carolina University, Cullowhee, NCd1998-2002 <br /> Bachelor of Science in Business Administration <br /> This application was current on: 6/5/2015 Date Printed: 6/5/2015 <br />