Orange County NC Website
Browse       Search
EXHIBIT 1 <br />EXHIBIT A <br />Simpleview SERVICES <br />19 <br />CRM "Basic" Tier Pricing Details <br />Included/ <br />One-Time <br />100 hours <br />Optional <br />Simpleview CRM Level 2 Licensing <br />Included <br />$6,000/ <br />Simpleview CRM annual fee (includes hosting, updates, upgrades, and 10 <br />Included <br />$2,400 <br />hours of free support per ear) $1,200 flat + $1,200 /year per user x 1 user <br />Hourly Support <br />$125 /hour <br />Industry Partner Management Module <br />ncluded <br />Industry Partner Extranet <br />ncluded <br />Consumer /Visitor Inquires Module <br />ncluded <br />Inkind /Expense Tracking Components <br />ncluded <br />DMO Hosted Events Management Module (Partner Meetings, Luncheons, <br />Included <br />Tradeshows, Sales Missions, etc.) <br />Dashboards <br />ncluded <br />Standard Reports <br />ncluded <br />Report Builder <br />ncluded <br />Form Builder <br />ncluded <br />Hosting, Point Updates, Version Upgrades <br />ncluded <br />Data Migration (Partner listings, special offers and visitor inquiries data <br />ncluded <br />migration included) <br />Training - 16 hours included, conducted virtually via GoToMeeting or similar <br />ncluded <br />Project management and Client Portal Access Codes (Ticketing System, <br />Included <br />Knowledgebase, Webinars, Users Forum) <br />• + <br />Recurring Annuat Costs -D <br />*As part of this agreement, Client is allotted 30 support hours, which can be used at any time over a <br />three -year term, at which point the hours will expire. Any overages during the contract term will be <br />billed at $125 /hour, or customer can purchase Additional Support Bundles at discounted rates and /or <br />upgrade to the next CRM support level. <br />Additional Support Bundles <br />Premium Bundle <br />$10,000/ <br />Free Support and Bundles can be <br />100 hours <br />used at anytime within a given <br />contract term. Bundles <br />can be purchased at anytime <br />Discounted Bundle <br />$6,000/ <br />50 hours <br />during an initial or renewal term, <br />but do not carry forward from <br />one three- year term to the next. <br />Hourly Support <br />$125 /hour <br />Page 111 <br />