Orange County NC Website
Browse       Search
service which reasonably alerts the grantee that a _system- <br />wide failure has occurred. <br />(iv) In case of a system-wide failure durin2 <br />other than prime timer the grantee shall respond as in (iii) <br />within eight .(8) hours of the call for service : which <br />reasonably alerts the grantee that a system-wide failure has <br />occurred or within thirty (30) minutes of the start of the <br />first business hour after the call for service, whichever <br />first occurs. <br />(v)_ All other calls for service shall be <br />answered in ]2erson by an agent or employee of the qrantee <br />during normal business hours, Monday through Friday. Other <br />than normal business hours and during weekends and holidays, <br />calls will be answered in_person_ by an agent or em2loyee of <br />the granteeor by a recordin!j device which gives the caller <br />the opportunity to record a message. All calls for service <br />fallingwithin this subsection shall be answered by a service <br />visit, or a tele2hone call to schedule a visit, within two <br />hours of any call for service received during normal business <br />:hours andr in allother cases, within two hours of the start <br />of the first business hour following the call for service. <br />(vi) The grantee shall to all calls for <br />service, identifying the caller, the address of the caller, a <br />description of the complaint including the location of an <br />failure of CATV service. This log shall be tabulated. <br />IVANt <br />Wj <br />