Agenda - 06-16-1987 - Laserfiche WebLink

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TO: Orange County Board of Commissioners FROM: Technical Review Task Force - Telephone Richard A. Helwig, Chair Daryl Dunlap, presenter DATE: Tuesday, June 16, 1987 w TOPIC: Proposed reply to NC Utilities Commission docket P -10, SUB 428 Failure of the Hillsborough Central Office of Central Telephone Company on April 3, as order by the NCUC on June 1, 1987. This reply due June 18th at the Utilities Commission. The Telephone Technical Review Task Force respectfully submits to you its proposal for a reply the North Carolina Utilities Commission, responding to Centel's answer and response to your complaint on its plans for dealing with further failures. Briefly, the entire Central office failed on Friday, April 3, 1987 from 6 :15 pm to 9 :30 pm. The first technician arrived at about 7:30 but did not notice that both the power converter breakers on the two epu's had tripped. The local technicians arrived at about 9:00 pm, noticed the tripped breakers and had the system running by 9:10 pm. Because the operating environment (which phone number rings which line, and what features are installed on that line) had to be down -line loaded from Hickory, full service did not resume until 9:30 pm. Mr. Bobby Baker had trouble getting accurate information and Centel's preparedness plan proved inadequate to deal with the situation. Your initial filing with the NCUC asked Centel to develop a plan in coordination with our Emergency Communications Director. The company, in its response has offered to call our Director (Bobby Baker) when failures occur as they become aware of them. Mr. Baker met with our task force and said he had spoken about and had hoped for an "escalation chart" from Centel so that he could also tell them of problems, and seek higher action and information as required. Since such two -way communication was not in Centel's filing, we recommend that you reply asking for the two major points, 1) the "escalation chart ", and 2) the daily on -call duty roster with names, addresses and phone numbers. We also recommend that you forward the four suggestions for Centel to review and implement on either their own or NCUC initiative. Finally, we are asking that this docket be closed on Centel's acceptance of our two major requests, unless the NCUC wants to keep it open to consider further points as outlined in our original filing and commented on in our proposed reply. We had asked for review of preparedness plans of other telephone companies operating in Orange County, for satisfying any deficiencies found in these plans, and to look at Centel's plans statewide.