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SYSTEM ADMINISTRATOR TRAINING. MCCi will provide a training session for Client's Systems
<br />Administrator. The Training will include Configuring Lase~che System, Database Maintenance, Security Settings,
<br />Dmn Bnck Up, Methods of Communication Cor Laser6che Software Support, and Solution Development.
<br />SITE PREPARATION. The Client site should be randy for installation according to speci(icaOons outlined within
<br />the Hardware section listed below. If site is not prepared mtd results in cancellation, deinys, or rescheduling of nn
<br />installaton alter MCCi has made travel orrongemenis, the client may incur expenses due to circumstances such as
<br />non-refundable airline tickets, troining/insinli charges, hotel reservations, rental cars, etc.
<br />PROFESSIONAL SERVICES PACKAGE.
<br />MCCi ollers our Professional Services Package (PSP), which is purchased annually in howdy increments. MCCi will
<br />mole a recommendation as to the initial number ofhours needed based upon the Client's needs and system
<br />configuration. PSP hours purchased con be used for the foliotving professional services according the temts outlined
<br />below.
<br />• Pre-Instnllntion Consultation /Solution Development
<br />MCCi will consult with the Client prior to the installation and training to determine hmv Ore Lase~che
<br />System will be set up. This consultation will include o mview of current document organization and retrieval
<br />practices to detem»ne desired indexing methods (i.e.: folder sWCture, document naming scheme and template
<br />sWCture), as well ns other basic system setup needs.
<br />• Add[Oonai Training - additional training, vin web conferencing, can tie conducted to train new users on the
<br />use of Laserfiche or ns refresher training for existing users. On-site training con also be conducted, however
<br />PSP hours dv not include travel costs for on-site visits.
<br />• Additional System Set Up ConsulmOon -MCCi offers additional consultation that would include
<br />recommendations vn best practices for adding ndditionnl departments, additional types of document etc, to
<br />your current Lase~che System.
<br />• Remote implementation of software updates- While the standard LSAP plan covers free updates for
<br />LaserFiche software, implementation of Otose updates is sometimes overlooked. With the addition of a PSP
<br />plan, MCCi is at your service to directly assist in implementing software updates.
<br />• Annual System Review & Analysis -MCCi will access your system to review and anolyza how your
<br />orgwrizntion is using the Laserfiche System, identify any potential problem areas anti make recommendations
<br />for better use of the system. In addition MCCi will review your organizations database backup procedures to
<br />ensure the data backup is being performed as recommended. This analysis is designed to be implemented G
<br />monOts after the inital Lase~che Software installation, anti would be performed annually after Otnt date, if
<br />ndditionnl PSP hours have been purchased. This is an optional service that will be completed only if requested
<br />by the Client.
<br />• Remote Access Support -Remote Access Support allows our helpdesk staff to access your machines
<br />remotely to resolve problertts faster. The use of Remote Access Support saves you both time and money by
<br />reducing the deinys in resolving software issues wiOrout cos0y on-site visits.
<br />• Expiration & Additionni Hours - MCCi's Professional Service Package is an annual package anti any unused
<br />hours will expire on the same date as your Laserfiche System LSAP pion. The Client may elect to renew or
<br />purchase ndditionnl hours as needed and can be provided with nn additional proposal for this upon inquest
<br />RECOMMENDED MINIMUM HARDWARE SPECIFICATIONS. MCCi will provide necessary consultation as
<br />to the compatibility of current hnrdtvare with the Lase~che System Changes anti recommendations will be made at
<br />Ore Gme of consultation. See system requirements below. Please keep in mind ihnt these are the minimum system
<br />requirements. All scanners also require the ScanConnect Software, which is quoted within our pricing section.
<br />HARDWARE. Hardware prices do Buctunle frequently. Pricing will be confirmed prior to order. Support for all
<br />Hardware is provided by the hardware manufacturer and is the responsibility oC the Client Warranties for all
<br />hardware can be quoted upon request
<br />SCANNING STATION PC SERVER REQUIREMENTS SCANNERS
<br />Operating System: Windows 2000 or XP Operating System: Windows 2000, or Must utilize
<br />CPU: 800 MHz processor or foster Windows 2003. ISIS drivers
<br />Memory: 25G MB CPU: Pentium 111 700 MHz processor or faster
<br />RAM;Communicntions: TCP/IP Memory: 512 MB RAM minimum;t MB per
<br />Web browser. Intemet Explorer 5 or additional user
<br />higher Communications : TCP/P
<br /> FOR LF UNITED VERSION ONLY:
<br /> Database Engine: MS SQL Server 200D
<br /> service ack 3 or hi her
<br />CLIENT REQUIREMENTS WEBLINK REQUIREMENTS
<br />Operating System: Windows 2000 or XP Windows 2000 with IIS 5.0 or
<br />CPU; Pentium II 500 MHz processor or Windows 2003 with IIS G.0
<br />Caster CPU: Pentium [11650 MHz processor
<br />Memory: 128 MB RAM; Memory: 25G MB RAM
<br />Communications: TCP/IP
<br />Web browser: Intemet Explorer 5 or
<br />higher
<br />ADDITIONAL SERVICES. As an additional service/product under this wninct MCC anti MCCi con provide the
<br />following:
<br />• Electronic Agenda Management (MuaiAgenda). MCCi offers MuniAgendn Software and related services
<br />rvhich provides electronic automation and creation of Agendas.
<br />• Document Scanning Services (1vIuoiScan). MCCi offers scanning indexing and integration of hard coQy
<br />documents with Lnse~che Software to provide the Client with the most powerful index retrieval search
<br />engine available with the following features: intuitive browse window, index cards, and Cuzry logic.
<br />• Process Management Software (MunlTrnek[t). MCCi ollers the MuniTrncklt Software (developed by
<br />Brandt Information Services, Inc.) which is n web based solution designed speci6cnily for Govemment
<br />organizations. MuniTmcklt will save time anti money by streamlining business processes.
<br />• Coda Supptementntion and Codification Services (MuniCode). Municipal Code Corporation offers
<br />supplementation ofexisting Codes, Codification of Ordinances and Recodificntion of existing Codes. Our
<br />optional services include legs! mview, republishing, editorial anti index work and electronic options (CD,
<br />Internet).
<br />• Utility Billing Services (MuniBilis). MCCAdvantnge o[fers billing, statement wtd remittance processing
<br />services as an additional benefit under this agreement MCCAdvantage, a subsidiary oCMCC, can provide the
<br />client with design, printing anti moiling services for customer biiling/statements aCall types. ?here services
<br />also include remittance payment options, so(twore and other billing solutions.
<br />AGREEMENT EXTENDED TO OTHER GOVERNMENTAL UNITS. MCCi agrees to allow any
<br />other Govemment agency in the State oCNORTH CAROLINA to purchase items, nt the same temrs, conditions anti
<br />pricing as this contract during the period of time Otnl this contract is in effacL Minor changes in terms and conditions
<br />may be negotiated by MCCi and pnriicipating Govemment agencies. Any orders issued against this agreement shall
<br />be the sole responsibility of the Govemment agency placing the order. It is understood that the County of ORANGE
<br />shall incur no f noncial responsibility in connection with any purchase by another Govemment agency.
<br />TRAVEL EXPENSES. If the client cancels or reschedules an instalntion alter MCCi has made travel nmmgements,
<br />travel axpenses may be incurred due to circumstances such as non-refundable airline Ockets, hotel reservations, rental
<br />cars, etc.
<br />PAYMENT & BILLING TERMS. MCCi will invoice filly percent (50%) of the total contract amount upon receipt
<br />of the signed contract. Balance will be invoiced and billed upon completion of instnilntion. Payment will be due
<br />upon receipt of nn invoice.
<br />TERMINATION. The services provided in this agreement will be in full Come and effect for n period of throe (9)
<br />years from the date of shipment of the completed product to the orgoniwOon. TherenRer, this ngmement will be
<br />automatically renewed Crom year to year, provided that either party may alter or cancel the terms of this agreement
<br />upon sixty (GO) days' written notice.
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