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12 <br />Page 3 of 4 Susie Enoch <br />benefits, community resources, and services. <br />Duke University Medical Center (Pastoral Services), Durham, NC [May 2010 - May 2011] <br />Chaplain Resident: Provided interfaith pastoral /spiritual care to patients, families, and <br />staff in crisis situations. Evaluated emotional, social, spiritual and religious factors to <br />determine the capacity to cope with illness and death through completed spiritual <br />assessments outlining problems, goals and interventions. Served as a liaison with <br />community pastoral care services, clergy and faith communities. Successfully educated <br />patients, families, and staff, as well as participated in ethics consults. <br />Developed sacerdotal functions, religious rituals, and services upon personal request of <br />patients or their family members according to their beliefs, and religious orientations; <br />personally or in conjunction with community spiritual leaders. <br />Durham Technical Community College, Durham, NC [2004 - 2005] <br />Continuing Education Instructor: Taught classes in basic money marketing skills, <br />customer service, healthcare, and teaching careers for c.e.0 certification, and <br />associate /bachelor level degrees. Lead Job Fairs and provided classroom instruction in <br />job assistance training [ in both group /individual] settings. Successfully educted clients in <br />job preparation through counseling, mock interviews and resume critique. <br />Bank of America (formerly NationsBank), Burlington, NC & Greensboro, NC [1998 - 2000] <br />Assistant Branch Manager/ Consumer Banker. Played a key role in developing sales <br />programs that helped meet company goals. Maintained direct oversight of branch cash <br />flow; resolved escalated issues and reported to management. Conducted monthly and <br />quarterly branch audits, including security system tests. Open and closed the branch <br />daily; supervised a staff of 12. <br />Great American Knitting Mills (Gold Toe), Burlington, NC [1995 - 1998] Credit/Account <br />Analyst - Worked with a team of three analyst/collectors. Ensured that staff members <br />complied with FDCPA guidelines. Conducted some training and team development <br />sessions. Recovered $750,000 in charged off collateral. Implemented a new goal <br />oriented business plan detailing objectives, costs and accomplishments. Reduced <br />delinquencies 20% <br />Volunteer Experience: New Covenant UHC (Burlington, NC) Clothing Giveaway <br />(Evangelism Committee); <br />Education: Duke Univeristy Medical Center - Pastoral Services, Durham, NC C.P.E. <br />Residency, 3 Units- May 2011 <br />Duke Univeristy Medical Center - Pastoral Services, Durham, NC C.P.E. Internship, 1 Unit - <br />May 08 -Aug 08 <br />Duke University Duke Divinity School, Durham, NC Master of Divinity, GPA: 2.89 -May <br />2009 <br />Shaw University, Raleigh, NC BA Religion /Philosophy; Summa Cum Laude, GPA:3.89 - <br />Dec -2004 <br />Other Comments: <br />