Agenda - 03-17-2015 - 7d - Laserfiche WebLink

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NORTH CAROLINA DIVISION OF PUBLIC TRANSPORTATION SYSTEM SAFETY PROGRAM AUDIT ASSESSMENT REPORT OF FINDINGS AND CORRECTIVE ACTIONS Core System Safely Program Finding Audit Recommendation: Implementation Plan ofAction(s): OPT response /actions as of Feb 6, 2015 @ Response Date Element The implemeotattoo plan should be in sufficient March 2015 Due Closed detail to - a. Clearly demonstrate what actions have occurred 2.2 Are ride checks conducted to assess training success and safety- related D Ride checks were not conducted at the required Develop and implement an oversight process to ensme Updated policy for Assistant Administrator to conduct November 6, 2014 performance? (Reference: Minimum Training Standards for Community and intervals. ride checks are conducted and documented at the ride checks throughout the year. Reviewed bi- monthly Human Service Transportation Vehicle Opemfrs) required intervals. with the System Administrator. 2.3 Are performance deficiencies noted during the ride check corrected and D Serious deficiencies were noted during ride checks but Conduct ride checks to assess training success and With the above established ride check standards, November 6, 2014 documented? (Reference: Minimum Training Standards for Community and courective actions were not taken. One operator safety related performance. Document the ride checks immediate re- training will be provided with signatures Human Service Transportation Vehicle Opemfrs) answered her cellular phone while driving, two others and have the operator and the evaluator sign the ride required from both trainer and operator. Missing had to be reminded to use two hands when driving and check form. Conduct and document remedial/follow -up signatures were obtained and noted items were one as speeding and had issues with wheel chair lift training to correct noted items and when required r wed with operators. The specific operators noted in operation. There was no corrective actions or redial conduct follow -up ride checks to measure training the review were directly notified of any deficiencies and training conducted/documemcd- One employee had mccess. Document all training in the employees all operators received additional safety training at a none of the same issues on ride checks in 2012 and training record scheduled Saturday training session. Laws governing 2013. I rode with the person during my audit and noted CDL operator cell phone usage was redistributed to all the person still drove with one hand, did not operate the employees. vehicle smoothly and occasionally was speeding. There were at least two operators who did not sign acknowledgement of their ride check; in addition the person conducting the ride check did not sign the form. 2.5 Are there procedures in place to decide when remedial training is necessary? D No documented process in place f determine when Develop and implement a process f determine when Updated - OPT Employee training record calendar. Sou New hire training is scheduled and conducted upon November 6, 2014 (Reference: Minimum Training Standards for Community and Human Service remedial training is required. Items identified oa ride remedial training is required. Document remedial 7, 2015. NCDOT/PTD: I am not same how the hiring. Annual training is conducted at specifc Transportation Vehicle Operators) check should have been remedially trained and training training to include success and challenges, in the employee training calendar relates to determining intervals, reflected on the employee training calendar. documented in employee record. employee training record. remedial training. What process is used to determining Remedial training is conducted oa a case-case basis when and if remedial training is required? resulting from ride check observations, preventible accident determinations, or compliants. All training is noted in Employees' Training File. 2.7 Is there documentation of all previous training classes? Does the documents D Training was not conducted at the required intervals for Develop and implement a process f ensure training is Updated - OPT Training record form. Quarterly November 6, 2014 included: the training objectives or lesson plans, trainers' names and and veteran employees. Training records were not conducted at the required intervals. Document training training was previously established and posted New qualifications, length of training, training mode (e.g., video, classroom, OJT)? updated to reflect the training that was conducted. in the employee training record and have the trainer and documentation allows sufficient crosschecking with the (Reference: Minimum Training Standards for Community and Human Service There were several folders containing training rosters trainee sign in receipt of the training. training files to indicate and ensure all operators Transportation Vehicle Operators... Records Retention and Disposition Schedule, but the information was not in an organized manner, not completed the quarterly training. Standard -15 Personnel Records, Item 29...29 CFR 1627.3) all employees attended and the information was not Below training related items (2.8 to 2.24) were updated transferred to employee training records. with similar improvements to documentation + additional noted items. 2.8 Is there training on customer relations techniques? (Reference: Minimum D No record of up -fdate customer relations techniques Develop and implement a process f emon, training is Updated OPT - Employee Training to include Customer November 6, 2014 Training Standards for Community and Human Service Transportation Vehicle training. conducted at the required intervals. Document training Relations Techniques. Operators) in the employee training record, have the trainer and trainee sign in receipt of the training. 2.9 Is there [mining on passenger assistance and sensitivity techniques for serving D Training not up to date on passenger assistance and Develop and implement a process f emon, training is Updated OPT - Employee Training Calendar included November 6, 2014 older and disabled passengers? (Reference: Minimum Training Standards fm sensitivity techniques fm serving older and disabled conducted at the required intervals. Document training in ADA training module Community and Human Service Transportation Vehicle Operators... Records passengers. in the employee training record and have the trainer and Retention and Disposition Schedule, Standard -15 Personnel Records, Item trainee sign in receipt of the training. 29...29 CFR 1627.3 ) The deficiencies noted above until corrected indicate that your system is non - compliant with NCDOT policies. Corrective action must be taken by the given date to prevent further penalties or termination of your contract. Page 3 of 15