Minutes 01-30-2015 - Laserfiche WebLink

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o Effective coordination with people in the county working with the low income population. Currently, working with Social Services and other Departments o Free Roaming Cats —we are working on a new policy proposal because what we are doing now is not working. Animal Services was asked to inform Commissioners when there are state versus local laws that impact how they operate. Board of Elections-Tracy Reams The BOCC says they want to make available adequate resources to ensure the election process is open and democratic. Because the BOCC supports voting access, they want to make sure barriers to that access are eliminated. • Challenge: o Implementation of new voting equipment (electronic poll books). We need to find precincts who have competent people who are willing to work with this new equipment. o Will be requesting funds for new voting sites as directed by the current BOE. This request may be impacted by the new board coming in August. Tax Administration-Dwane Brinson • The Address Ordinance is not being implemented as quickly as desired. The Department feels they are at the stage where they may need to implement a fee for folks who haven't changed their address. • It was suggested before a fee is assessed, that a community education strategy using various forms of inedia be implemented to inform the public why they need to comply with the Address Ordinance. Because letters previously sent to residents resulted in them getting signage with their new address at their own expense only to find later that they had the wrong address and they needed to purchase another sign. Other issues impacting compliance include time related to having to get address changes for licenses, creditors, etc. • 2017 Tax re-evaluation • We need to do a better job of educating the public about our Tax Assistance Programs and tax exemption options • EMS Billing and Collections —Customer Service and revenues have decreased. Have had a number of issues with the contractor EMSMC not providing the level of service that we think meets Orange County's standard of service. Information Technology-Jim Northrup • There needs to be a Communication Goal within the IT Department because we can't communicate without IT. The County Manager acknowledged that IT is central to communication and that Jim as head of IT will be a part of the group focused on implementation of the Communications Strategic Plan and the Emergency Communications Plan. • IT accomplishments are integrated throughout the document. • Information Technology is the support system that makes all of the County's online services possible. • Challenge: o Balancing individual Commissioners needs/requests with the overall Board needs balanced with Management's goals. While the desire in a "can do" organizations is to say yes one-on- one to Commissioners that has to be balanced against other goals and priorities.