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Attachment A <br />Orange at the upfitted Cedar Grove Community Center through an <br />interactive `kiosk' in 2015. <br />• Library Staff met their goal of providing a minimum of 8 outreach <br />opportunities to school events during the last school year. This work <br />continues this year, with staff sharing library resources and serving as <br />contacts for educators. <br />• Annual `home - schooling' network event for local parents to exchange ideas <br />and promote library services initiated in Spring 2014. <br />• Launched reciprocity with neighboring county library systems (Alamance, <br />Chatham and Durham) to provide free OC library cards to residents in July <br />2014. <br />• Library Director continues to work with Chapel Hill Public Library to explore <br />existing cooperative library services while supporting BOCC interoperability <br />initiative. <br />3 — Services and Community Space <br />. Library adopted "Find a Way to Yes" service model, which supports library's <br />Action Steps: <br />priority of delivering high quality and personalized customer serviced. <br />1) Commit to delivering high <br />. Library staff participated in department -wide FISH training in Spring 2014 <br />quality and personalized <br />and Leadership Team participated in "FISH for Leaders" in August 2014. <br />customer service <br />The library was the first county department to complete both FISH <br />2) Offer programs for all ages <br />components. <br />that educate, engage and <br />. Staff launched "Happy Hour," a self- directed achievement training and <br />entertain <br />development program in October 2014. Staff schedule a one to two hour <br />3) Provide inviting functional <br />slot once per month dedicated to achieving personal learning goals that will <br />library facilities <br />make them more efficient and effective in their support of the library. <br />• Youth Services Department re- designed and launched new programming <br />strategies for Summer Reading 2014 in addition to year -round programming <br />to address customers' needs and support early family literacy. Initial first <br />year review shows repeat customers with programming numbers climbing <br />consistently month by month. <br />• Adult and Teen Services Department developed and launched 3 new <br />services to meet customer needs and interests including "Your Next 5 ", a <br />personalized reader's advisory service; chat reference through new widgets <br />on our home page; and "Book a Librarian" for hour -long appointments with <br />