Agenda - 02-03-2015-13 (5) - Laserfiche WebLink

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Orange County Library 137 W. Margaret Lane. Hillsborough, NC 27278 TO: Orange County Board of Commissioners Bonnie B. Hammersley, Orange County Manager FROM: Lucinda M. Munger, Director, Orange County Public Library DATE: January 21, 2015 1 INFORMATION ITEM RE: Information Item — Update to BOCC on 2013 -2016 Library Strategic Plan It is my pleasure to update the Orange County Board of Commissioners and the County Manager on the 1St year of implementation of our 2013 -2016 Library Strategic Plan. As promised, the plan has not just "sat on a shelf' collecting dust, but continues to evolve allowing us to take advantage of opportunities as they arise. While there have been many accomplishments, there have been some setbacks in implementation of our priorities due to unanticipated vacancies in our Leadership Team, especially in the area of community outreach. Library staff spent the first year of the three -year Strategic Plan laying the ground work to support the priority and actions steps related to our technology infrastructure /collections. Sierra, an integrated library system that will allow staff to more effectively monitor and manage the collection, was installed in May 2013. Conversion to Sierra, paved the way for Encore and NoveList, the next generation of library catalogs that offers Google and Amazon -like search capabilities. The installation of the three (3) new self- checkout machines now accounts for over 60% of all circulation, freeing staff time for more personalized customer service. In other noteworthy accomplishments from the past year: • Developed monthly 10 Second Survey to gather feedback from the customers on a wide variety of topics. Since November 2013 there has been over 700 responses that will help the Library make better informed decisions concerning collections and services. The staff has recommended adding a few longer surveys throughout the year for more detailed input. • Implemented a volunteer program already has gained over 18 volunteers giving 1000 hours to the library. • We continue to expand our outreach into the community by projects as the Little Free Library in Cedar Grove Park, attending school events, working with the Orange County Literacy Council in serving Northern Orange, and partnering with community groups in the Health Department's Family Success Alliance. • The Library adopted "Find a Way to Yes" service model that supports our commitment to highly quality and personalized service. Staff response to this service model is highly positive, as it frees them up to actually say "Yes" and "Do" something for the customers.