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............................................................................................................................................................................................... ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ .. <br /> DocuSign Envelope ID: F9EEB204-AFE5-4984-B49A-37234E3B3DBD <br /> 2,33 Dedicated Service Program Manager & Technician Team <br /> Service Team:A dedicated service program manager will be assigned as your main <br /> point of contact, Your service technician team wilH allso be defined for consistency M <br /> service. Please refer to page 4 of this proposal for your service tearer deLai Is. <br /> 2,3,,4 Service Program Log Book <br /> Service L.og Book:We will provide a log book containing information and guidance <br /> on the Management of thesysteryi. All service records shall be recorded and kep�t <br /> within the llog book. This log book shall serve as a reference for the customer and <br /> Siemens technical personnel. <br /> 2.3.5 Writteri Reports o f All Services, Performed <br /> Written Report of All Services Performed:We will complete a service report for <br /> each visit detailing the purpose of the call and summarizing the work that was <br /> performed. <br /> 2.3.6 Service Program Customer Labor D&OLIntS <br /> Service Program Customer Labor Discounts: Service program customers receive <br /> Lip to 20%,off Siemens standard labor rates in all service categories. Refer to <br /> Appendix A for details. <br /> 2,3�.7 S�(, rvice Program Customer Material Discount <br /> Service Program Customer Material Discount.- Service program customers <br /> receive an additional 201% off Siemens llii,st price. Refer to Appendix A for details. <br /> Siemens Industry, Inc. May 30, 2014 Page 14 <br />