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................................................... ........................... ......................... ....... .. ............................................................ <br /> DocuSign Envelope ID: F9EEB204-AFE5-4984-B49A-37234E3B3DBD <br /> aI <br /> 2.3 GINERAL SERVICES <br /> 2,3.1 Priority Based Er-Tierglency Phone Online Response <br /> Emergency Phone,Response—Silernens,will rnaintain o"nergency response <br /> capabilities 24)'71365, Upon receiving notification of an emergency, as determined; <br /> by your staff and Siemens,we wvilll respond' i rigily. Your staff and our response <br /> personnel will work together to determine the priority level required for response. <br /> Emergency Online Response,--Autornation systern and software troubleshootingy <br /> and cliagriostics,wilil be provided remotely throuigh the online support service (up to 8 <br /> hours)to onable faster response to ernergency service requests,and to reduce the <br /> costs and disruptions of downtime. Siemens w,ill provide this service respond within <br /> 2 hours, Monday through Friday,during:the hours of 8:0:0 AM 5:00,PM,excluding <br /> Holidays, upon receiving notification of an emergency, as cletertriined by your staff <br /> and Siemens. <br /> 111 -86:6-728-76:78 for Ern er mg R� r j <br /> 2.3.,2 Priority Based Imergency Orisite Resporise <br /> I..".mergency Onsite Responso- Ernergency nsite Rosponso can be provided to <br /> reduce the costs and:disruptions of downtime when unexpected problems occur, <br /> Siemens W11 provicl(-,,%response to all ernerg(--micy service recpuests based:on the priority <br /> level communicated between your staff and;Siemens response pers,oninel:.Siemens will <br /> maintain on.-call technicians 24 /7 365,and respond based on your staffs priority level <br /> communication. All authorized emergency services will be billei:J per OUr tirne and <br /> material policy (see Appendix A). <br /> Siemens,Industry, Inc, May 301, 20114 Page 13 <br />